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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005866
Report Date: 03/07/2024
Date Signed: 03/07/2024 04:09:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/01/2024 and conducted by Evaluator Kevin Saborit-Guasch
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240301105410
FACILITY NAME:ELEONOR'S PLACE 2FACILITY NUMBER:
306005866
ADMINISTRATOR:AVENDANO, DARYLLFACILITY TYPE:
740
ADDRESS:24772 ARGUS DRIVETELEPHONE:
(949) 547-5377
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92691
CAPACITY:6CENSUS: 6DATE:
03/07/2024
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Mark Cruz, Administrator
Eleonor Avendano, Administrator
TIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff are using video surveillance without appropriate authorization

Staff do not maintain facility in good repair
INVESTIGATION FINDINGS:
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On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of conducting the initial investigation into the two allegations listed above. LPA was greeted and granted entry by caregiving staff after introducing himself and stating the purpose of the visit. Administrators Mark Cruz and Eleonor Avendano were notified of the visit by telephone and arrived later to assist. Administrators were provided with the allegations upon their arrival.

LPA requested, obtained and reviewed resident records for the six individuals currently in care at the facility. LPA accompanied by administrators then conducted a tour of the physical plant.

CONTINUED ON FORM LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20240301105410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: ELEONOR'S PLACE 2
FACILITY NUMBER: 306005866
VISIT DATE: 03/07/2024
NARRATIVE
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CONTINUED FROM LIC9099-C
Regarding the allegation that Staff are using video surveillance without appropriate authorization, the following has been concluded: During the tour of the physical plant, two video cameras were observed to be affixed to the ceiling in the facility's living room. The cameras were however confirmed to be part of a built-in system that was historically present in the house when the licensee took occupation and that the system has never been in operation since the facility received its current license to operate. There are no other cameras observed to be present during the visit.

Regarding the allegation that Staff do not maintain facility in good repair, the following has been concluded: Wear and tear of the building trim including sliding window frames leading to the backyard was observed. There are also multiple cracks observed to have been repaired or to be pending repairs at the time of the visit in the yard's walls. Signs of degradation or rot are also visible on two of the beams supporting the roof. However none of the noted items of attention are observed to show signs of structural damage that would compromise the residents health and safety at the time of the visit. Additionally, multiple statements attesting that the locations requiring maintenance have been present since prior to the current license being issued and were duly flagged to the property's landlord were provided to LPA and added to the investigation file. No evidence of other items of disrepair resulting from negligence from the licensee could be found during the facility visit.

As a result, these two allegations are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted and a copy of this report was provided to a facility representative.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2