306005879-7-28-2026-22-AS-APAO-DWJ85E-20260731221238

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005879
Report Date: 07/28/2026
Date Signed: 07/28/2026 01:30:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2023 and conducted by Evaluator Cassandra Mikkelson

COMPLAINT CONTROL NUMBER: 22-AS-20231229132907

FACILITY NAME:	SOUTHERN CALIFORNIA SUNRISE RECOVERY CENTER, LLC		FACILITY NUMBER:	306005879
ADMINISTRATOR:	VILLARREAL, MICHAEL		FACILITY TYPE:	772
ADDRESS:	24372 AUGUSTIN ST		TELEPHONE:	(949) 533-3046
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	6	CENSUS:	DATE:	07/28/2026
		UNANNOUNCED	TIME BEGAN:	01:26 PM
MET WITH:	Andrew Crawford		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Staff did not seek timely medical assistance for clients.
Staff falsified client records.
Facility is operating outside of its plan of operation regarding client admissions.
Staff and therapist are not properly trained.
Clients are not receiving treatment as agreed to in the admission agreement.
Clients are not receiving medications as prescribed.
Facility does not provide adequate food service for clients.

INVESTIGATION FINDINGS:

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On 07/28/2026, Licensing Program Analyst (LPA) Mikkelson contacted the licensee via email to deliver final findings regarding a complaint that was received on 12/29/2023.

**Continued on 9099-C page

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20231229132907

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SOUTHERN CALIFORNIA SUNRISE RECOVERY CENTER, LLC	FACILITY NUMBER: 306005879
	VISIT DATE: 07/28/2026

NARRATIVE

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Staff did not seek timely medical assistance for clients.

Based on the information obtained during the course of the investigation, the Department is unable to determine the validity of the allegation listed above. Therefore, the allegation listed is unsubstantiated.

Staff falsified client records.

Facility is operating outside of its plan of operation regarding client admissions.

Staff and therapist are not properly trained.

Clients are not receiving treatment as agreed to in the admission agreement.

Clients are not receiving medications as prescribed.

Facility does not provide adequate food service for clients.

Based on interviews conducted and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Licensee was advised a copy of this report will be sent via certified mail. Two copies of this report will be sent. The Licensee is to sign and return a copy to the Orange County Regional office.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

LIC9099 (FAS) - (06/04)

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