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13 | Licensing Program Analysts (LPA) Jerome Haley made an unannounced visit regarding the complaint allegation above. LPA Haley was greeted by staff and explained the reason for the visit upon entry.
Regarding the complaint allegation: Staff handled resident in a rough manner.
During the investigation, 6 of 6 staff members interviewed denied the allegation. According to Staff 4 (S$), the staff member has seen other staff members redirect resident 2 by grabbing the resident and talking to the resident like a child, but would not consider it being handled roughly. S4 says, the staffmembers grab R2 by the hands and says things like “hey, lets go.” Staff 3 (S3) had seen R2 redirected by other staff members, but denied ever seeing any of the staff members handle R2 in a rough manner. S3 simply stated, no. I haven’t seen that.
Based on the information gathered the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegations is deemed Unsubstantiated. |