306005920-7-21-2026-22-AS-AINZ-DWHNV9-20260731104732

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005920
Report Date: 07/21/2026
Date Signed: 07/21/2026 04:45:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2026 and conducted by Evaluator Jessica Cho

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260714113846

FACILITY NAME:	ALLIED PATHWAYS CARE HOME LLC		FACILITY NUMBER:	306005920
ADMINISTRATOR:	LAURA PALOMINO		FACILITY TYPE:	735
ADDRESS:	27341 LAS NIEVES		TELEPHONE:	(949) 305-2882
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	4	CENSUS: 4	DATE:	07/21/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Laura Palomino- Administrator		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff are not disposing or destroying prescription medications from terminated clients.
Staff mishandled client’s medications.
Staff consumed drugs during work hours, impairing their ability to provide adequate care and supervision presenting a risk to clients.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jessica Cho made an unannounced visit for the purpose of initiating the complaint investigation into the above allegations. LPA met with Administrator Laura Palomino and stated the reason for the visit. During the course of the investigation, LPA interviewed 4 clients of which LPA was unable to qualify 1 client due to their medical condition. interviews with 6 staff and 1 individual were conducted. LPA obtained copies of the following documentation for review: Resident/Staff Rosters, Face Sheets, Physician's Reports, Admission Agreements, Individual Program Plans, medication lists, Medication Administration Records (for June and July 2026), and House Rules.

The investigation is as follows: Regarding the allegation, Staff are not disposing or destroying prescription medications from terminated clients, it is alleged Staff #1 (S1) is storing medications that have not been destroyed belonging to former clients and that S1 is using client's 600mg Ibuprofen and a small, white pill for anxiety. LPA along with S1 inspected the office where routine and the to-be-discarded medications would have been stored.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260714113846

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: ALLIED PATHWAYS CARE HOME LLC	FACILITY NUMBER: 306005920
	VISIT DATE: 07/21/2026

NARRATIVE

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The to-be-discarded medications per S1 would have been stored in one of two smaller safes and the black cabinet. Based on observation with S1, no medications that needed to be destroyed were observed in the locked areas of the office during the visit. One of three staff indicated staff are not aware and would not have access to medications that needed to be destroyed to avoid confusion with the medications that need to be administered. The remaining two staff indicated during interviews not knowing if the medications that needed to be destroyed were safeguarded on site as they only have access to current routine and pro re nata (PRN) medications. Three of three staff and three of four clients denied observing S1 using clients' medications.

Regarding the allegation, Staff mishandled client's medications, it is alleged that a client did not receive their morning medication and all clients were missing their pro re nata (PRN) or "as needed" medications. LPA reviewed all routine and PRN medications prescribed for all four clients for June and July 2026. Based on LPA's review, routine medications were administered as prescribed and documented appropriately on the Medication Administration Record (MAR) for June and July 2026. Of the four clients, only two had PRN medications prescribed. Of those two clients, only one had been receiving PRN medications during the review period, and the administration was documented correctly on the MARs. One of four clients, confirmed the allegation as the client reported receiving medication at the incorrect scheduled time. The client's bedtime medication was mistakenly administered during the evening (PM) medication pass. The error was allegedly immediately recognized by staff, and the correct evening (PM) medications were subsequently administered. However, there was no evidence to verify or confirm that the medications had been switched and given at the wrong time. Three of four clients and three of three staff interviewed did not corroborate with the allegation.

Regarding the allegation, Staff consumed drugs during work hours, impairing their ability to provide adequate care and supervision presenting a risk to clients, it is alleged that Staff #5 (S5) and Staff #6 (S6) smoked marijuana in a ventilated bathroom neglecting clients which was reported to S1 and resulting Staff #7 (S7) to quit. Five of five staff and one individual denied witnessing S5 and S6 smoking on the job. However, two of four clients confirmed staff showing signs of being impaired. One client observed the eyes of S5 or S6 appearing red during off hours while another client reported another staff smelling like marijuana during their shift. Both clients reported not witnessing S5, S6, or other staff smoking marijuana during their shifts. Based on the investigation, there was insufficient evidence to corroborate the allegation.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260714113846

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: ALLIED PATHWAYS CARE HOME LLC	FACILITY NUMBER: 306005920
	VISIT DATE: 07/21/2026

NARRATIVE

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Therefore, based on the observations made, interviews which were conducted, and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegations: Staff are not disposing prescription medications from terminated clients, Staff mishandled client's medications, and Staff consumed drugs during work hours, impairing their ability to provide adequate care and supervision presenting a risk to clients are deemed UNSUBSTANTIATED.

An exit interview was conducted with Administrator Laura Palomino, and a copy of this report including the Confidential Names (LIC811) were provided at exit.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026

LIC9099 (FAS) - (06/04)

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