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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005938
Report Date: 04/17/2024
Date Signed: 04/17/2024 01:24:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2024 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240409112416
FACILITY NAME:VIOLA HOMES ESTATEFACILITY NUMBER:
306005938
ADMINISTRATOR:DANIELA TILLESFACILITY TYPE:
735
ADDRESS:810 W. CIRCLE DRIVETELEPHONE:
(714) 867-7070
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:4CENSUS: 3DATE:
04/17/2024
UNANNOUNCEDTIME BEGAN:
08:05 AM
MET WITH:Nicole TurnerTIME COMPLETED:
01:35 PM
ALLEGATION(S):
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Staff do not keep medications locked, making them accessible to residents
Staff do not keep knives locked, making them accessible to residents
INVESTIGATION FINDINGS:
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This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegations. LPA met with Staff #1 (S1) Nicole Turner and explained the reason for today’s inspection. Administrator (AD) Miatta Snetter appeared via telephone.

The investigation into the allegations that staff do not keep medications locked, making them accessible to residents, and staff do not keep knives locked, making them accessible to residents revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, clients, and staff, and obtained and reviewed copies of the client roster, staff roster, the facility’s communication log from January 2024 to the present, the facility’s flow sheets for Client #1 (C1) and Client #2 (C2) from March 1, 2024 to the present, the facility’s Medication Administration Records for March 2024, and C1’s Individual Program Plan.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20240409112416
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: VIOLA HOMES ESTATE
FACILITY NUMBER: 306005938
VISIT DATE: 04/17/2024
NARRATIVE
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Regarding the allegation that staff do not keep medications locked, making them accessible to residents: it was alleged that medications are not locked and C1 stole and self-administered a dose of C2’s cough syrup. LPA inspected the facility and observed the medications to be locked in a medication cart in the living room. LPA reviewed the facility’s communication log from January 2024 to the present and noted the following: an entry on March 13, 2024 stating that a new medication cart will be assembled; and an entry on April 2, 2024 stating that someone will come that day to “fix” the medication cart. LPA reviewed the facility’s flow sheets for C1 and C2 from March 1, 2024 to the present, which document the daily routine and incidents for these clients, and did not obtain information corroborating this allegation. LPA interviewed AD and three staff who denied the allegation and stated that while the medication cart was broken the medications were properly stored in another locked location, but also reported there was an incident recently where C1 had asked a staff to give them another client’s medication, that C1 was manipulative and wanted to get this staff fired, that C1 did this in order to get the staff fired, but that C1 was never actually given another client’s medication. LPA interviewed three clients, two of whom did not corroborate the allegation. C1 denied that medications were unlocked and that they had asked the staff for another client’s medication, but offered a conflicting story that the staff in question gave them C2’s cough syrup on their own accord but that they had poured it out because they knew they were not supposed to take another client’s medications. Per AD, this staff was terminated shortly after this incident due to not having the required skill set for the position. LPA reviewed the facility’s Medication Administration Records for March 2024 and did not obtain information corroborating the allegation. LPA reviewed C1’s Individual Program Plan which states C1 has a history of habitual lying. The investigation revealed three conflicting versions of the alleged incident and no corroborating documentation was obtained. The information obtained is conflicting.

Regarding the allegation that staff do not keep knives locked, making them accessible to residents: it was alleged that sharp knives and a lighter are not locked and are left in non-lockable drawers or out in the open. LPA inspected the facility and observed the knives and a lighter to be locked. LPA also confirmed that all toxins were properly stored. LPA interviewed AD, three staff, and three clients and did not obtain information corroborating this allegation.
Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, these allegation are deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2