306005938-4-10-2026-22-AS-SSAS-DT62NE-20260414173238

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005938
Report Date: 04/10/2026
Date Signed: 04/10/2026 11:34:50 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2025 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250127090011

FACILITY NAME:	VIOLA HOMES ESTATE		FACILITY NUMBER:	306005938
ADMINISTRATOR:	DANIELA TILLES		FACILITY TYPE:	735
ADDRESS:	810 W. CIRCLE DRIVE		TELEPHONE:	(714) 867-7070
CITY:	LA HABRA	STATE: CA	ZIP CODE:	90631
CAPACITY:	4	CENSUS: 4	DATE:	04/10/2026
		UNANNOUNCED	TIME BEGAN:	08:38 AM
MET WITH:	Delleneiry Alpizar-House Manager		TIME COMPLETED:	12:20 PM

ALLEGATION(S):

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Staff was allowed to care for clients without being fingerprint cleared
Staff forced clients to go to their rooms
Staff did not allow client use their own television
Staff mismanaged client's medications
Hazards are accessible to clients in care
Staff does not have adequate training
Staff did not follow proper reporting requirements
Staff did not ensure adequate amount of foods are available at the facility for clients in care
Staff did not provide activities to clients in care
Staff falsified facility records
Staff spoke inappropriately to clients in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegations received on January 27, 2025. LPA was greeted and granted entry into the facility and met with House Manager (HM) Delleneiry Alpizar. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that staff was allowed to care for clients without being fingerprint cleared. Regarding the allegation the following was revealed: During the initial visit on February 5, 2025, and subsequent visit on April 10, 2026, LPA tour the facility and did not observe the alleged unclear staff schedule to be working at the facility. During the interviews with clients, Client 1 (C1) reported that she does not know if staff was working without being fingerprint cleared. During the interviews with staff, Staff 1 (S1) and S2 reported that they are not aware if staff had a background clearance.

CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 04/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250127090011

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: VIOLA HOMES ESTATE	FACILITY NUMBER: 306005938
	VISIT DATE: 04/10/2026

NARRATIVE

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Regarding the allegation that staff forced clients to go to their rooms, the following was revealed: During the interviews with clients, C1 reported that when clients have behaviors and she feels in danger she goes into her bedroom. C1 stated that once the clients relax, she comes out of her bedroom. During the interviews with staff, S1 reported that when staff put the clients in their bedroom is for their safety. S1 stated that some clients bite or make threats about stabbing staff with a pen. Per S2, when clients have behaviors, the clients are redirected to their bedrooms for safety. S2 reported that the clients come out of their bedroom once the situation settles. During the initial visit and subsequent visit LPA tour the facility and observed the clients hanging out in the living room and/or front of the house.

Regarding the allegation that staff did not allow client use their own television, the following was revealed: During the interviews with clients, C1 reported that she is allowed to use the television at any time. During the interviews with staff, S1 reported that one client likes to fabricate stories and stated that the clients are allowed to watch the television. Per S2, staff always allow the clients to watch television. S2 reported that each client has a television in their bedroom. During the subsequent visit LPA observed that three of four clients have a television in their bedroom. The remaining client prefers to use their laptop.

Regarding the allegation that staff mismanaged client's medications, the following was revealed: During the investigation LPA reviewed documents including the Medication Administration Record (MAR) dated January/February 2025 for clients, C1 through C4. Per MAR, C1 through C4 were given their medications as prescribed. During the interviews with clients, C1 reported that she gets her medications on time and reported that she has never missed her medications. During the interviews with staff, S1 and S2 reported that staff do not mismanage the clients' medications.

Regarding the allegation that Hazards are accessible to clients in care, the following was revealed: During the initial visit and subsequent visit LPA tour the facility and observed that hazard chemicals and toxins were locked and inaccessible to clients in care. The chemicals are located on a locked shed on the side of the house. During the interviews with clients, C1 reported that she has not seen chemicals or hazard materials. During the interviews with staff, S1 reported that hazard chemicals are locked in a shed in the backyard. Per S2, the chemicals are in a shed that is always locked.

CONTINUED ON LIC9099-C...

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 04/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 22-AS-20250127090011

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: VIOLA HOMES ESTATE	FACILITY NUMBER: 306005938
	VISIT DATE: 04/10/2026

NARRATIVE

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Regarding the allegation that staff does not have adequate training, the following was revealed: During the investigation LPA reviewed the Direct Support Professional training dated November 2024, for S1 through S5. Per Direct Support Professional training S1 through S5 have completed 12 hours of training. The trainings consisted of the following topics: diet, seizures, Crisis Prevention Intervention (CPI), sexual harassment, medication and Clients’ rights. During interviews with staff, S1 reported that staff have completed their required training. S2 stated that staff have completed the proper training.

Regarding the allegation that staff did not follow proper reporting requirements, the following was revealed: During the interviews with clients, C1 and C3 reported that when there is an incident that staff will notify their mother. During the interviews with staff, S1 reported that during incidents she notifies the client's Responsible Party, Licensing and Regional Center via email. S1 stated that incidents are reported within 24 hours. Per S2, she is not aware about staff not following the proper reporting requirements and stated that staff notify the Administrator (AD) and the AD notifies the family.

Regarding the allegation that staff did not ensure adequate amount of foods are available at the facility for clients in care, the following was revealed: During the initial and subsequent visit LPA tour the facility and observed that the facility had a two-day perishable and seven-day non-perishable food supplies. During the interviews with clients, C1 reported that she always gets three meals per day and stated that she gets snacks as well. Per C1, food is good. During the interviews with staff, S1 reported that they get groceries weekly and stated that they have enough food. S2 reported that the facility always has enough food.

Regarding the allegation that staff did not provide activities to clients in care, the following was revealed: During the investigation LPA reviewed the January 2025 activities calendar. Per activities calendar, the activities include cooking, movie night, the mall, painting, karaoke, and games. During the initial visit LPA observed the clients and staff playing Bingo. During the interviews with clients, C1 reported that staff provide activities such as bingo, puzzles, going for a walk and/or going to the park. During the interviews with staff, S1 reported that staff provide clients with activities and stated that staff cannot force the clients to participate in activities. Per S2, the activities include walks, the mall, bowling, the park, and outings to go eat.

CONTINUED ON LIC9099-C...

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 04/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 22-AS-20250127090011

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: VIOLA HOMES ESTATE	FACILITY NUMBER: 306005938
	VISIT DATE: 04/10/2026

NARRATIVE

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Regarding the allegation that staff falsified facility records, the following was revealed: During the interviews with clients, C1 reported that she does not know if staff falsify facility records. During the interviews with staff, S1 reported that staff do not falsify facility records and stated that she and the AD update the records. S2 stated that staff does not falsify facility records.

Regarding the allegation that staff spoke inappropriately to clients in care, the following was revealed: During the interviews with clients, C1 reported that staff are respectful and stated that staff will assist her if needed. During the interviews with staff, S1 reported that staff treat the clients good, staff have a lot of patience and stated that if she witnessed abuse that she would report it. Per S2, staff treat the clients with respect.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with facility HM Alpizar, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 04/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026

LIC9099 (FAS) - (06/04)

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