306005946-4-17-2026-22-AS-APAO-DTE9NP-20260422233128

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005946
Report Date: 04/17/2026
Date Signed: 04/17/2026 12:08:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/26/2025 and conducted by Evaluator Brandon Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20251126091815

FACILITY NAME:	SERRA SOL		FACILITY NUMBER:	306005946
ADMINISTRATOR:	LINDSAY SCHROEDER		FACILITY TYPE:	740
ADDRESS:	31451 AVENIDA LOS CERRITOS		TELEPHONE:	(949) 485-2022
CITY:	SAN JUAN CAPISTRANO	STATE: CA	ZIP CODE:	92675
CAPACITY:	70	CENSUS: 43	DATE:	04/17/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Executive Director Christine Greenway		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Staff left residents in soiled diapers for an extended period of time
Staff allowed resident to leave the facility without staff supervision
Staff did not provide nutritious meals to residents in care
Staff did not store food in a safe and healthful manner
Staff did not follow proper reporting requirements

INVESTIGATION FINDINGS:

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On April 17, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to continue the investigation into the allegations listed above and deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Executive Director (ED) Christine Greenway was present and assisted on today's visit.

During the course of the investigation, the Department interviewed residents, interviewed staff, inspected the facility's food storage areas, reviewed and obtained pertinent documents for this complaint. Regarding the allegation, staff left residents in soiled diapers for an extended period of time, the following has been concluded: The Department conducted eight resident interviews. Eight out of the eight residents interviewed denied the allegation and reported that they were satisfied with the care provided to them. The eight residents also reported that staff are quick to help them if they ever need assistance. The Department conducted six staff interviews. Six out of the six staff interviewed denied the allegation and stated that residents are always changed timely. CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20251126091815

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SERRA SOL	FACILITY NUMBER: 306005946
	VISIT DATE: 04/17/2026

NARRATIVE

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Regarding the allegation, staff allowed resident to leave the facility without staff supervision, the following has been concluded: The Department conducted eight resident interviews. Eight out of the eight residents interviewed denied the allegation and stated that they have never been left without staff supervision. The Department conducted six staff interviews. Six out of the six staff interviewed denied the allegation and reported no knowledge of an incident in which a resident was able to leave the facility without staff supervision.

Regarding the allegation, staff did not provide nutritious meals to residents in care, the following has been concluded: During the investigation, the Department inspected the food that was being provided to the residents in care. The Department observed the facility provided various fruit and vegetable options, as well as different protein sources. The Department observed the food to be of good quality and to be free of any mold. The Department conducted eight resident interviews. Eight out of the eight residents interviewed denied the allegation and reported that they were satisfied with the food that is served to them. The Department conducted six staff interviews. Six out of the six staff interviewed also denied the allegation.

Regarding the allegation, staff did not store food in a safe and healthful manner, the following has been concluded: The Department inspected the facility's food storage areas during it's visits on November 26, 2025, and on April 17, 2026. During both visits, the Department observed food to be stored in appropriate containers and to be labeled. The Department observed the food to be free of any mold and observed that the facility takes all the necessary precautions to store food safely. The Department also observed the facility's kitchen areas to be clean. The Department conducted six staff interviews. Six out of the six staff interviewed denied the allegation and stated that food is stored in a safe manner.

Regarding the allegation, staff did not follow proper reporting requirements, the following has been concluded: The Department conducted six staff interviews. Six out of the six staff interviewed denied the allegation and stated that the facility has always followed the reporting requirements. The six staff interviewed also stated that the appropriate parties, such as families and doctors, are always notified when an incident occurs.

CONTINUED ON LIC9099-C

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20251126091815

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SERRA SOL	FACILITY NUMBER: 306005946
	VISIT DATE: 04/17/2026

NARRATIVE

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Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the five allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with Executive Director Christine Greenway and a copy of the report was provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

LIC9099 (FAS) - (06/04)

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