306005946-8-13-2025-22-AS-SSAS-DKSQKT-20250822121449

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005946
Report Date: 08/13/2025
Date Signed: 08/13/2025 04:49:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2022 and conducted by Evaluator Joseph Alejandre

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20221107172314

FACILITY NAME:	SERRA SOL		FACILITY NUMBER:	306005946
ADMINISTRATOR:	LOPEZ, JANELLE		FACILITY TYPE:	740
ADDRESS:	31451 AVENIDA LOS CERRITOS		TELEPHONE:	(916) 836-8022
CITY:	SAN JUAN CAPISTRANO	STATE: CA	ZIP CODE:	92675
CAPACITY:	70	CENSUS: 61	DATE:	08/13/2025
		UNANNOUNCED	TIME BEGAN:	08:02 AM
MET WITH:	Lindsay Schroeder		TIME COMPLETED:	12:03 PM

ALLEGATION(S):

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Resident was left in soiled clothing
Resident left with fecal matter in fingernails

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings of the complaint investigation into the allegations listed above. LPA met with Executive Director (ED) Lindsay Schroeder and explained the reason for the visit. The investigation into the allegation, Resident was left in soiled clothing. No time or date of the incident was provided. R1 moved into the facility on December 7, 2021 and moved out of the facility on November 6, 2022. Witness 1 (W1) reported that when they visited R1 there was a strong smell of urine, and their clothes were soaked with it. W1 stated that they believed R1 was like that for hours. 5 out of 5 staff interviewed denied this report. The Executive Director reported that no one reported any issues with R1. The Wellness Director reported that no issues with R1 have been reported by staff or by any visitors. A review of R1’s records (progress notes) show no incidents occured to corroborate W1’s report. No evidence was gathered to support the allegation; therefore, the allegation is deemed unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 08/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20221107172314

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SERRA SOL	FACILITY NUMBER: 306005946
	VISIT DATE: 08/13/2025

NARRATIVE

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The investigation into the allegation, Resident left with fecal matter in fingernails, revealed the following. No time or date was provided as to when this occurred. R1 moved into the facility on December 7, 2021 and moved out of the facility on November 6, 2022. W1 reported that when they visited R1 they had fecal matter on/in their fingernails. No photographic evidence was provided. At the time of the initial visit R1 had moved out of the facility. W1 reported that R1's hands were probably like that for days. 5 out of 5 staff interviewed denied this report. The Executive Director reported that no one reported any issues with R1. The Wellness Director reported that no issues with R1 have been reported by staff or by any visitors. A review of R1’s records (progress notes) show no incidents to corroborate W1’s report. No evidence was gathered to support the allegation; therefore, the allegation is deemed unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 08/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025

LIC9099 (FAS) - (06/04)

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