306006005-4-28-2025-22-AS-AJLO-DGETUJ-20250506150227

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006005
Report Date: 04/28/2025
Date Signed: 04/28/2025 12:33:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Ruth Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250319150024

FACILITY NAME:	OAKMONT OF HUNTINGTON BEACH		FACILITY NUMBER:	306006005
ADMINISTRATOR:	ACOSTA-LOUER, SANDRA		FACILITY TYPE:	740
ADDRESS:	18922 DELAWARE STREET		TELEPHONE:	(657) 204-4600
CITY:	HUNTINGTON BEACH	STATE: CA	ZIP CODE:	92648
CAPACITY:	111	CENSUS: 61	DATE:	04/28/2025
		UNANNOUNCED	TIME BEGAN:	07:30 AM
MET WITH:	Liana Foote, Executive Director		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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-Staff do not obtain permission to enter residents rooms.
-Staff do not ensure food served is of good quality.
-Staff are restricting residents ability to have visitors.
-Staff touched resident in an inappropriate manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ruth Martinez visited the facility to deliver findings for the investigation into the above identified complaint allegations. LPA arrive at facility was greeted and granted entry by staff. LPA spoke with Liana Foote, Executive Director and explained the purpose of the visit.

Findings are based upon this investigation which included resident file review, tour of the physical plant of the facility and interviews conducted.
It is alleged that staff do not obtain permission to enter residents’ rooms. File review for Admissions agreement page 11 section G1 Rights of entry stated: for your safety and comfort, Oakmont staff must be permitted to enter your Apartment to perform general housekeeping services, respond to emergencies, to show the apartment to prospective residents after a move out notice has been received or given, and to

continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250319150024

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: OAKMONT OF HUNTINGTON BEACH	FACILITY NUMBER: 306006005
	VISIT DATE: 04/28/2025

NARRATIVE

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make repairs and improvements as Oakmont deems necessary or advisable. Therefore, additional locks are not permitted on the entrance door to your apartment. Whenever feasible, Oakmont staff will give you reasonable notice before entering your apartment. Interview with 5 of 5 residents stated that staff knock and announce themselves before entering their apartment.

It is alleged that staff do not ensure food served is of good quality. LPA toured the facility kitchen, and it was observed that there were sufficient amount of quality and quantity of perishable and nonperishable food for residents. LPA observed food being prepped and staff preparing the food for the residents as well as rotisserie chicken being prepared for dinner. In addition, LPA obtained a copy of the facility weekly menu for review, everyday breakfast menu, everyday menu, signature breakfast specials and observed the food service to be well balanced with a variety of choices. LPA conducted interviews with the Executive Director and indicated that food delivery is resident have the choice to modify the menu to their liking as well as food being modified based on resident needs. Residents have the ability to choose from the variety of options offered out of the weekly menu. Interview with 5 of 5 residents stated that they didn’t have an issue with the food served and they have always been able to modify the food to their liking or request for something out of the menu. LPA toured the dining room, parlor, and bistro Tour of the dining and observed food being served, menu posted, and alternative menu posted.

It is alleged staff are restricting residents’ ability to have visitors. Review of file admissions agreement page 13 section 8 states visits, and accommodation Oakmont encourages family visits and communication. Visitors are welcome at any time provided that they respect the right of other residents and staff and abide by visitation policies. Before any visitor stays in your apartment overnight you must notify the Executive Director in writing. All visitors must register at the front desk when entering the community. Interview with resident (R1) stated that they always have visitors and have never been told they can’t have visitors. My family and grandchildren come to see me, as well as some neighbors from my neighborhood. Interview with Executive Director stated that they encourage for residents to have visitors, but all visitors are required to sign in and out when coming in the facility.

Continued on LIC9099-C

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 22-AS-20250319150024

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: OAKMONT OF HUNTINGTON BEACH	FACILITY NUMBER: 306006005
	VISIT DATE: 04/28/2025

NARRATIVE

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It is alleged staff touched resident in an inappropriate manner. Complaint details indicate during shower assistance. Resident file review individualized services plan for R1 for bathing requires no assistance with showering/bathing. Resident will shower/bathe independently, no task required. Physician’s report indicates R1 has the capacity for self-care and does not require assistance for bathing. Interview with Executive Director stated that R1 is not in any shower assistance from staff and unless resident is in shower assistance staff do not assist a resident.

Based on the information gathered during the investigation, interviews and review of all documents obtained, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated.

This report was reviewed with Administrator and a copy was furnished to the facility.

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2025

LIC9099 (FAS) - (06/04)

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