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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006011
Report Date: 10/23/2025
Date Signed: 10/23/2025 11:33:07 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2025 and conducted by Evaluator Eboni Bentley
COMPLAINT CONTROL NUMBER: 22-AS-20250819161759
FACILITY NAME:VIRTUD CARE LLCFACILITY NUMBER:
306006011
ADMINISTRATOR:SANCHEZ, GEISEL DAGNEFACILITY TYPE:
740
ADDRESS:13092 NEWLAND STTELEPHONE:
(714) 583-8441
CITY:GARDEN GROVESTATE: CAZIP CODE:
92844
CAPACITY:6CENSUS: 5DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Geisel Sanchez - LicenseeTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Facility is operating under unsanitary conditions.
Facility is not in good repair.
INVESTIGATION FINDINGS:
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On October 23, 2025, Licensing Program Analyst (LPA) Eboni Bentley arrived unannounced for the purpose of conducting a subsequent complaint investigation visit into the above allegations. LPA announced self and stated the purpose of the visit to staff. Licensee (LI) Geisel Sanchez shortly arrived on site to assist with the investigation. On August 26, 2025, LPA initiated the complaint investigation. During the visit, LPA toured the facility accompanied by staff and obtained the following documentation: Resident/Staff Rosters, Personnel Record (LIC500), and fire drill training.

The following was determined based on observations:
Regarding the allegation, Facility is operating under unsanitary conditions, it was reported that mold was present in the restrooms and underneath the kitchen sink, and dog feces were not removed from the back yard.

CONTINUE TO LIC809-C....
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20250819161759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: VIRTUD CARE LLC
FACILITY NUMBER: 306006011
VISIT DATE: 10/23/2025
NARRATIVE
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During the tour of the facility on August 26, 2025 with LI, LPA observed a dead fish inside the dirty/cloudy fish tank, and on the cabinet floor under the kitchen sink and Resident (R1's) bathrooms as evidenced by photos attached. In the back yard, LPA observed dog feces in 5-6 different areas, three large garbage cans full of trash, and directly next to the trash cans, were two large full garbage bags filled with trash stored along the brick fence. Staff #1 (S1) stated they called the garbage company to schedule a pickup but could not provide a date. Based on observations and interview, it was determined that the facility had at least 7 days of overflowing trash which was corroborated by S1.

Regarding the allegation, Facility is not in good repair, it was reported that there is water leaking in the cabinet below the kitchen sink and behind the sink in the main bathroom utilized by residents; and moisture in two walls in two out of six bedrooms. Reporting Party could not identify which bedrooms contained moisture in walls.

During the initial visit, LPA observed water stains on the wall of the cabinet under the sink, but did not observe a leak at the time. LPA did not observe mold or moisture in either bathrooms or any of the bedrooms. However, LPA observed two out of two sinks in the bathrooms in which the water did not drain properly and quickly filled up to the top of the basin. One window screen in the Resident 1 (R1's) bathroom was missing and the window screen of Resident 2 (R2's) room was damaged with a 1 inch hole. The roof of the garage is made of wood planks and LPA observed water stains in multiple areas of wood. Water stains were also observed on a ½ built wall below the roof and on the full walls below it. The paint on walls below it were peeling and in need of repair. The damage in the garage was observed during inspection on both August 26, 2025 and October 23, 2025.

Based on observations made during the investigation, the preponderance of evidence standard has been met, therefore the allegations, The facility is operating under unsanitary conditions and Facility is not in good repair are deemed SUBSTANTIATED. See the attached LIC9099-D.

An exit interview was conducted with Licensee Geisel Sanchez, and a copy of this report, LIC9099-D, LIC811 and appeals rights were provided at the end of the visit.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20250819161759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: VIRTUD CARE LLC
FACILITY NUMBER: 306006011
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/31/2025
Section Cited
CCR
87303(a-c)
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87303(a)The facility shall be clean, safe, sanitary and in good repair at all times..... (c) All window screens shall be clean and maintained in good repair.

This is evidenced by:
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Licensee stated they will remove fish tank, clean under sinks and back yard, replace window screens and meet with landlord to make repairs to garage and submit proof to CCLD by POC due date. During visit on 10/23/25, LPA observed fish tank no longer present at facility, garage has been picked up, and window screen replaced.
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Based on observations, the licensee did not comply with the section cited above, which poses a potential risk to persons in care. LPA observed a dirty/cloudy fish tank, floor of the cabinets under the kitchen sink and R1's bathroom sink were dirty, a damaged window screen in R2's bedroom, roof and wall damage in garage, and animal feces in multiple areas in back yard.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
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