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13 | Licensing Program Analyst (LPA) Jessica Cho made an unannounced visit for the purpose of continuing the investigation and delivering the findings into the above allegation. LPA was greeted by Assistant Administrator (AA) Anamarie Santos and explained the reason for the visit. During the course of the investigation, LPA interivewed four staff, three witnesses, and obtained the following documentation for review: Personnel Report, Personnel Profile Records, Personnel Records, training records and/or certificates, Employee Sign In Sheets, and 2023/2024 Qualtiy Assurance Annual Reviews.
It is alleged that staff are not adequately trained. Based on the review of seven staff training records, there wee no documentation to verify that Staff #1 (S1) and Staff #2 (S2) completed their on-site orientation per review of the Staff Training Plan. Seven out of the seven staff acknowledged receiving the orientation and in-person training conducted by the administrator and house manager and also via the computer. |