306006068-10-24-2025-22-AS-SSAS-DMWUQW-20251029154749

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006068
Report Date: 10/20/2025
Date Signed: 10/24/2025 10:15:32 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2025 and conducted by Evaluator Brandon Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250219165232

FACILITY NAME:	BELLA CLARE HOME 2		FACILITY NUMBER:	306006068
ADMINISTRATOR:	JOSHUA ESTREVILLO		FACILITY TYPE:	735
ADDRESS:	6892 SAN PADRE CIR.		TELEPHONE:	(714) 723-6780
CITY:	BUENA PARK	STATE: CA	ZIP CODE:	90620
CAPACITY:	4	CENSUS: 4	DATE:	10/20/2025
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Administrator Joshua Estrevillo		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Facility has uncleared individuals sleeping at facility
Client funds are being mishandled
Facility not following staffing ratio per clients needs

INVESTIGATION FINDINGS:

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On October 20, 2025, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Administrator (AD) Joshua Estrevillo was notified via telephone and later arrived to assist with the inspection.

Regarding the allegation that, facility has uncleared individuals sleeping at the facility, the following has been concluded: During the subsequent complaint visit conducted at the facility on October 10, 2025, the Department observed there to be three staff present during the visit. The Department observed that all three staff present were background cleared and associated to the facility. The Department reviewed the facility's LIC500 Personnel Report dated September 1, 2025, and observed the facility currently has fourteen staff employed. The Department observed that all fourteen staff currently employed are background cleared and associated to the facility. The Department conducted six staff interviews regarding the complaint allegation. Six out of six staff interviews conducted denied the complaint allegation. CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250219165232

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: BELLA CLARE HOME 2	FACILITY NUMBER: 306006068
	VISIT DATE: 10/20/2025

NARRATIVE

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Regarding the allegation that, client funds are being mishandled, the following has been concluded: During the initial complaint visit conducted on February 26, 2025, the Department reviewed the Personal and Incidental (P&I) expense monies for all four clients. The Department observed there were no discrepancies in the P&I. During the subsequent complaint visit conducted on October 10, 2025, the Department reviewed the P&I for all four clients. The Department observed there were no discrepancies in the P&I. The Department conducted six staff interviews. Six out of the six staff interviewed denied the allegation that client funds are being mishandled. The Department also contacted the family's for all four clients, but was only able to speak with two. Two out of the two family interviews conducted denied there being any issues with the client's P&I.

Regarding the allegation that, facility is not following staffing ratio per clients needs, the following has been concluded: The Department reviewed the files for all four clients in care. The Department reviewed documents such as client Identification sheets, Admission agreements, Physician's reports, Individual Program Plans (IPP), Client Development Evaluation Report, and Behavioral analyst reports. The Department observed that all four clients require twenty four hours supervision, seven days a week. The Department observed that Client #3 (C3) is on a one staff to one client ratio during daytime hours. The Department observed that Client #1 (C1), Client #2 (C2), and Client #4 (C4) attend their respective Day Programs during the day and are not at the facility during daytime hours. The Department observed that all four clients are on a one staff to two client ratio when all clients are present at the facility. The Department reviewed the facility's LIC500 Personnel Report dated September 1, 2025, and observed there are always a minimum of two staff present and on duty when client are home, including over night shifts. The Department observed that are a sufficient amount of staff present at all times during the week to provide supervision to the clients in care. The Department also contacted the family's for all four clients, but was only able to speak with two. Two out of the two family interviews conducted also confirmed that there are a sufficient amount of staff present at all times to provide supervision to the clients in care.

Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the three allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with Administrator Joshua Estrevillo and a copy of the report was provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2025

LIC9099 (FAS) - (06/04)

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