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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006073
Report Date: 04/15/2022
Date Signed: 05/16/2022 02:29:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2022 and conducted by Evaluator Celine DePerio
COMPLAINT CONTROL NUMBER: 22-AS-20220328104838
FACILITY NAME:EDEN BY ENHANCEFACILITY NUMBER:
306006073
ADMINISTRATOR:KHOUIE, CHRISTINAFACILITY TYPE:
772
ADDRESS:35 MANN STREETTELEPHONE:
(714) 475-7013
CITY:IRVINESTATE: CAZIP CODE:
92612
CAPACITY:6CENSUS: 0DATE:
04/15/2022
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Christina KhouieTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Unlicensed: False Claims/Holding Selves out to have a license and provide services.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Celine De Perio and Edward Tapia made an unannounced visit to deliver the findings for the allegation listed above.

The submitted screenshots provided by the complainant of the webpage did not contain facility number nor any statement that Eden by Enhance is operating, is currently accepting patients or providing mental health services. Referenced attachments, “home page” and “about” screen shots were reviewed. The screen shot of the website did have a statement, “Eden by Enhance provides comprehensive, sophisticated mental health services”. This statement can be interpreted as currently operating or more generally as it is a service that they intend to provide. At the time of this review, April 8, 2022 at 3:35 PM, Edenbyenhance.com is displaying “Eden By Enhance is Currently Under Construction”. CAB analyst conducted interview with applicant, Christina Khouie along with CAB supervisors Joshua Miller and Hao Nguyen on April 13, 2022.

**see page 2 continuation**
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luz Adams
LICENSING EVALUATOR NAME: Celine DePerio
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20220328104838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: EDEN BY ENHANCE
FACILITY NUMBER: 306006073
VISIT DATE: 04/15/2022
NARRATIVE
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Applicant stated that she and her entity did not intend to advertise that their facility is in operations. She stated that they were getting the website ready, getting ready for license, didn’t get any phone calls really. And if they did, they would let them know they were not licensed yet and not operating. She continued that she did get one call from a neighbor and she told the person they were not accepting any patients as they were not licensed yet. She stated she does not know if the website went live, or if it went live mistakenly, her partner was the one in charge of website development. Christina noted that she is not sure when the website went up or when it actually went down. She stated they did not intend to advertise or go live. She stated that they were just getting the website ready. LPAs Joseph Alejandre and Celine De Perio conducted a 10-day complaint review on April 7, 2022. LPAs verified the facility has no clients / residents at this time. No personal items observed at the facility.

Based on the information gathered the allegations are deemed, unsubstantiated, meaning although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

An exit interview was conducted and a copy of the report was provided during the visit.
SUPERVISORS NAME: Luz Adams
LICENSING EVALUATOR NAME: Celine DePerio
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2