306006073-3-13-2026-22-AS-APAO-DS87BH-20260315213110

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006073
Report Date: 03/13/2026
Date Signed: 03/13/2026 03:00:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2024 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20241120092228

FACILITY NAME:	EDEN BY ENHANCE		FACILITY NUMBER:	306006073
ADMINISTRATOR:	RUTH KHAY		FACILITY TYPE:	772
ADDRESS:	35 MANN STREET		TELEPHONE:	(949) 503-3553
CITY:	IRVINE	STATE: CA	ZIP CODE:	92612
CAPACITY:	6	CENSUS: 3	DATE:	03/13/2026
		UNANNOUNCED	TIME BEGAN:	08:39 AM
MET WITH:	Olivia Cuevas-Mental Health Technician, Veronica Hernandez Lazaro-Program Director		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Licensee advertised services that were not available to residents.
Staff did not allow resident access to a telephone.
Staff did not accord resident privacy during telephone calls.
Staff spoke to resident in an inappropriate manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegations received on November 20, 2024. LPA was greeted and granted entry into the facility and met with Mental Health Technician Olivia Cuevas. LPA explained the reason for the visit. Program Director (PD) Veronica Hernandez Lazaro arrived shortly after.

This Department has investigated the complaint alleging that Licensee advertised services that were not available to residents. Regarding the allegation the following was revealed: During the investigation LPA reviewed the Eden by Enhance online website. Per online website, it states here at Eden, we take fresh, innovative approach to treatment and recovery, incorporating cutting-edge therapies and a holistic philosophy. During the interviews with individuals three of five individuals denied the allegation. During the interviews with clients, Client 1 (C1) reported that the program is offering services as advertised. Per C3, the Licensee provides services that are advertised.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20241120092228

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: EDEN BY ENHANCE	FACILITY NUMBER: 306006073
	VISIT DATE: 03/13/2026

NARRATIVE

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During the interviews with staff, Staff 1 (S1) reported that the program offers all the services that are advertised. Per S1, the services depend on the clients' needs.

Regarding the allegation that staff did not allow resident access to a telephone, the following was revealed: During the investigation LPA reviewed the Client Personal Rights. Per Client Personal Rights, it states a right to access to telephone, to make and receive confidential calls. During the interviews with clients, C1 reported that he has access to the telephone during certain periods of the day. C3 stated that he has access to the telephone. During the interviews with staff, S1 reported that the clients are allowed to make calls throughout the day. Per S1, C4 would use the facility iPhone to call her husband.

Regarding the allegation that staff did not accord resident privacy during telephone calls, the following was revealed: During the investigation LPA reviewed the Client Personal Rights. Per Client Personal Rights, it states a right to be treated with dignity, to have privacy and to be given humane care. During the interviews with clients, C1 reported that he has to use the landline telephone in the staff's office. C3 stated that when he uses the office telephone that staff can hear his conversation. During the interviews with staff, S1 reported that the clients can use the telephone anywhere private within the facility.

Regarding the allegation that staff spoke to resident in an inappropriate manner, the following was revealed: During the interviews with clients, C1 reported that staff have never spoke to him in an inappropriate manner. Per C3, staff have not spoken to him in an inappropriate manner. During the interviews with staff, S1 reported staff have never spoken to the clients in an inappropriate manner. S1 stated that staff are professional.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with Program Director Hernandez Lazaro, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2026

LIC9099 (FAS) - (06/04)

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