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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006073
Report Date: 03/14/2024
Date Signed: 03/14/2024 11:01:05 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2023 and conducted by Evaluator Celine DePerio
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20230503092050
FACILITY NAME:EDEN BY ENHANCEFACILITY NUMBER:
306006073
ADMINISTRATOR:KHOUIE, CHRISTINAFACILITY TYPE:
772
ADDRESS:35 MANN STREETTELEPHONE:
(714) 475-7013
CITY:IRVINESTATE: CAZIP CODE:
92612
CAPACITY:6CENSUS: 3DATE:
03/14/2024
UNANNOUNCEDTIME BEGAN:
08:29 AM
MET WITH:Program Director - Christina KhouieTIME COMPLETED:
09:40 AM
ALLEGATION(S):
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Client was sexually assaulted while in facility care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Celine De Perio made an unannounced visit to the facility to deliver findings. LPA arrived at the facility and explained the purpose of today’s visit, was greeted, and granted entry by program director (PD) Christina Khouie.

The complaint was investigated by the Department which involved interviews and record review. It is alleged that client was sexually assaulted while in facility care. The investigation revealed that client (C1) was admitted to the facility on March 24, 2023. A medical assessment was conducted on March 29, 2023, which indicated that C1 is diagnosed with borderline personality disorder, bipolar disorder and has a history of making false sexual allegations towards men. In addition, C1’s conservator shared C1’s history of making false allegations and warned staff to keep C1 away from male staff members.

On April 3, 2023, C1 reported to the facility staff that client 2 (C2) entered their room on March 29, 2023, at 5:30 AM, positioned themselves over C1 and stroked C1 in the vaginal area. C1 denied any penetration.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine DePerio
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20230503092050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: EDEN BY ENHANCE
FACILITY NUMBER: 306006073
VISIT DATE: 03/14/2024
NARRATIVE
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During a follow-up interview on April 4, 2023, C1 changed the narrative by reporting that penetration occurred between C1 and C2 for 10 seconds. C1 stated that the incident occurred on March 29, 2023, then changed the date to March 30, 2023, then changed the incident date again to April 1, 2023. The sexual assault forensic medical exam was not performed due to delayed disclosure.

Interviews with staff 1 (S1) revealed that C2 never had an interest in C1, nor ever exhibited any sexual behaviors and statements. C2 was interviewed and denied the allegation.

The night staff uses a facility observation log to document their rounds. The staff on duty for the 11:00PM to 7:00AM shift on March 29, 2023, March 30, 2023, and April 1, 2023, denied observing C1 and C2 awake and documented that C1 and C2 were sleeping from the times of 12:00AM to 4:00AM on those dates. LPA observed C1 and C2 had private separate rooms.

Based on interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

An exit interview was conducted with PD Khouie.

A copy of this report was provided and explained.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine DePerio
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2