306006074-8-26-2025-22-AS-LMOA-DKZVGZ-20250829162623

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006074
Report Date: 08/26/2025
Date Signed: 08/26/2025 09:11:54 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2024 and conducted by Evaluator Jessica Cho

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20240813124326

FACILITY NAME:	SUCCESSFUL PEOPLE LLC #5		FACILITY NUMBER:	306006074
ADMINISTRATOR:	SNODDY, FRANCES		FACILITY TYPE:	735
ADDRESS:	1774 W CHALET AVE		TELEPHONE:	(310) 902-4893
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92804
CAPACITY:	4	CENSUS: 2	DATE:	08/26/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Tracia Carter - Care Staff		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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Staff member physically abusing client on weekend.
Staff member uses marijuana on premises in front of clients.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jessica Cho made an unannounced subsequent visit to deliver the investigation findings into the above allegations. LPA met with Care Staff Tracia Carter and notified Administrator (Admin) Frances Snoddy by telephone explaining the reason for the visit.

On August 13, 2024, the Department received a complaint alleging physical abuse and a violation of personal rights of Client #1 (C1). The investigation was initiated by the Department on August 15, 2024.
During the course of the investigation, the Department interviewed seven staff and interviewed three out of four clients. LPA is unable to qualify one out of the four clients due to their diagnosis. LPA also obtained the following documentation for review: Client/Staff Rosters, Personnel Report Summary, Face Sheets, Individual Program Plans (IPPs), Client Development and Evaluation Reports (CDERs), Quarterly/Semi-Annual/Annual Progress Reports, Therap Log (for C1), and Photo Identification, Face Sheets, Training Records for the interviewed staff.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20240813124326

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUCCESSFUL PEOPLE LLC #5	FACILITY NUMBER: 306006074
	VISIT DATE: 08/26/2025

NARRATIVE

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Regarding the allegation, Staff member physically abusing client on the weekend, it was reported that on Sunday, August 11, 2024, Staff #1 (S1) and Staff #2 (S2) attacked C1 resulting in C1 sustaining scratches below the collarbone. Based on the interview with C1 on August 15, 2024, LPA observed superficial scratch wounds below both shoulders that appeared to be healing. Based on the staff and client interviews, it is unclear what caused C1 to become upset. However, S1 noticed that there was a dispute between C1 and Client #2 (C2) about the ice machine which triggered C1’s anger causing C1 to bang their head against the wall in the hallway in front of their bedroom. C1 indicated that they were grabbed by their t-shirt and was “restrained” on the floor by Staff #1 (S1) and Staff #2 (S2) because they were “acting out” and harming self. Nonetheless, C1 reported feeling safe living at the facility. The remaining three clients did not witness the incident, however one of the clients indicated that they heard the staff restraining C1 to protect C1 from hurting self. Based on the review of the staff records, S1 and S2 are certified with the Crisis Prevention Institute (CPI), which is an essential and mandated staff training to de-escalate and manage behaviors utilizing nonviolent techniques. Per interviews with S1 and S2, both denied the allegation of abuse. Both staff confirmed that S1 attempted to verbally redirect C1 from banging their head and scratching self. Both staff utilized CPI on C1 in an upright position in the middle of the hallway per S1 and S2. C1 calmed down and was eventually released from the position. Per staff interviews, S2 and S3 worked with S1 while the remaining three, (S4, S5, and S6), did not. Both staff reported S1 to be professional in conduct and respectful to clients. Based on the review of the Individual Program Plans (IPPs) dated October 26, 2021, and October 25, 2023, and May 3, 2024, C1 becomes easily upset and agitated, delusional in thinking, have identified aggressive behaviors such as scratching and banging head due to their diagnoses.
Regarding the allegation, Staff member uses marijuana on premises in front of clients, three out of three clients indicated not witnessing S1 and S2 smoking marijuana. However, C1 reported the marijuana smell was coming from outside while a second client indicated smelling the odor coming from S1’s clothes per interviews. S3, who reported working with S1 and S2, denied the allegation and has never witnessed S1 or S2 smoking marijuana.

The investigation revealed that there was insufficient evidence to corroborate the allegation that S1 and S2 had abused C1 as C1’s IPP reveals that C1 is delusional in thinking and bangs head and scratches in which the injury may have been potentially self-inflicted. Additionally, the allegation, staff using marijuana on premises in front of clients, was not corroborated as none of the clients witnessed S1 and S2 smoking marijuana.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20240813124326

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUCCESSFUL PEOPLE LLC #5	FACILITY NUMBER: 306006074
	VISIT DATE: 08/26/2025

NARRATIVE

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Therefore, based on the observations made, interviews which were conducted and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore both allegations are deemed UNSUBSTANTIATED.

Admin Snoddy authorized Care Staff Tracia Carter to sign on their behalf.
An exit interview was conducted with Administrator Frances Snoddy by telephone and in person with Care staff Tracia Carter, and a copy of this report was provided at exit.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025

LIC9099 (FAS) - (06/04)

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