306006086-5-6-2026-22-AS-KSGH-DVJVPV-20260630163723

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006086
Report Date: 05/06/2026
Date Signed: 05/06/2026 11:11:18 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260428142412

FACILITY NAME:	NEWPORT INSTITUTE -LEWIS		FACILITY NUMBER:	306006086
ADMINISTRATOR:	LE, ALEXIS EVE		FACILITY TYPE:	772
ADDRESS:	7251 E LEWIS AVE		TELEPHONE:	(714) 393-3523
CITY:	ORANGE	STATE: CA	ZIP CODE:	92869
CAPACITY:	6	CENSUS: 6	DATE:	05/06/2026
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	Brandon Holt-Behavioral Health Specialist, Matthew Nonoshita-Executive Director		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Staff are not providing clients with their medications as prescribed.
Staff are not able to provide adequate care/supervision due to lack of staffing.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced initial 10-Day complaint visit to initiate the investigation into the above allegations and to deliver the findings of the investigation. LPA was greeted and granted entry into the facility and met with Executive Director (ED) Matthew Nonoshita. LPA explained the reason for the visit.

This agency has investigated the complaint alleging that staff are not providing clients with their medications as prescribed. Regarding the allegation, the following was revealed: During the investigation LPA reviewed the Medication Administration Record (MAR) dated April 26, 2026, to April 28, 2026, for Client 1 (C1) through C6. Per MAR, C1-C6 are being administer their medications as prescribed. During the interviews with clients, C1 and C2 reported that they are getting their medications as prescribed. C3 refused to speak to LPA. During the interviews with staff, Staff 1 (S1) reported that the medications are given as prescribed and stated that they have a time window to pass out medications.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260428142412

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: NEWPORT INSTITUTE -LEWIS	FACILITY NUMBER: 306006086
	VISIT DATE: 05/06/2026

NARRATIVE

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Per S2, staff are providing the clients with their medications as prescribed and reported that the clients have the right to refuse to take their medication.

Regarding the allegation that staff are not able to provide adequate care/supervision due to lack of staffing, the following was revealed: During the initial visit on May 6, 2026, LPA observed two staff members on duty for six clients in care. During the investigation LPA reviewed the staff schedule dated April 26, 2026, to April 30, 2026. Per staff schedule, on average there are two to three direct care staff for the morning shift from 7:00 a.m. to 3:00 p.m. and the evening shift from 3:00 p.m. to 11:00 p.m. Per staff schedule, on average there is one to two direct care staff for the night shift from 11:00 p.m. to 7:00 a.m. During the interviews with clients, C1-C2 reported that usually there are three direct care staff per shift and/or stated that one more staff would be helpful. During the interviews with staff, S1-S2 reported that they have enough staff to provide adequate care and supervision.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with ED Nonoshita, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

LIC9099 (FAS) - (06/04)

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