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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006090
Report Date: 06/19/2025
Date Signed: 06/19/2025 03:22:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2025 and conducted by Evaluator William Vanegas
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20250404144512
FACILITY NAME:SUNRISE GUEST HOME 1FACILITY NUMBER:
306006090
ADMINISTRATOR:OLTEANU, CLAUDIAFACILITY TYPE:
735
ADDRESS:323 E BLUEBELL PLACETELEPHONE:
(949) 232-9619
CITY:ANAHEIMSTATE: CAZIP CODE:
92802
CAPACITY:6CENSUS: 5DATE:
06/19/2025
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Aiko AsisTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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-Staff is threatening client to take away personal items.
-Staff yelled at client.
INVESTIGATION FINDINGS:
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On this day Licensing Program Analyst (LPA) William Vanegas made an unannounced visit to the facility for the purpose of delivering findings into the investigation of the allegation listed above. LPA Vanegas was greeted and granted entry to the facility by Care Giver (CG) Aiko Asis LPA introduced themselves and stated the purpose of the visit.An initial investigation visit was conducted on April 10, 2025. During the visit, LPA Vanegas gathered and reviewed pertinent records pertaining to R1 in regard to the allegati ons stated above. LPA Vanegas interviewed clients. LPA Vanegas also gathered and reviewed employee filesrelevant to the allegations being investigated.The investigation into the allegation, staff is threating client to take away personal items, revealed the following. It was alleged that Staff 1 (S1) threatened Client 1 (C1) to take away personal items. No dates or times were provided of when the alleged violation took place. It was reported that S1 threatened to take away C1’s cellphone and that C1 may have to move out of the facility.
CONTINUED ON LIC809C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: William Vanegas
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20250404144512
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SUNRISE GUEST HOME 1
FACILITY NUMBER: 306006090
VISIT DATE: 06/19/2025
NARRATIVE
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 S1 denied the allegation. The Administrator (AD) reported that they have never witnessed any such actions, and that no client’s or staff reported any staff threatening clients. Staff 2 (S2) and Staff 3 (S3) were interviewed, and they could not corroborate the allegation.

Client 2 (C2) Reported that they have never witnessed any staff speaking to clients in an inappropriate manner and have never witnessed any client having their personal items taken away from them. Client 1 (C1) reported that staff did not threaten to take away any of their personal items. Based on the evidence gathered the allegation, Staff is threatening client to take away personal items, is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.

The investigation into the allegation, staff yelled at client revealed the following. It was alleged that Staff 1 (S1) yelled at Client 1 (C1). There was no additional information given regarding what S1 said to C1. It was reported that S1 raised their voice to C1. S1 denied the allegation. AD reported that they have never witnessed any yelling between staff members and clients in care. S2 and S3 were interviewed, and they could not corroborate the allegation.

C2 Reported that they have never witnessed any staff yelling at clients in care, and that they have never yelled at them. C1 reported that staff did not yell at them and that they were afraid that it was going to happen, however the allegation never took place. Based on the evidence gathered the allegation, Staff yelled at client, is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: William Vanegas
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2025
LIC9099 (FAS) - (06/04)
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