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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006093
Report Date: 10/07/2025
Date Signed: 10/07/2025 03:24:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2022 and conducted by Evaluator Ruth Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20220720171757
FACILITY NAME:SUNRISE GUEST HOME 3FACILITY NUMBER:
306006093
ADMINISTRATOR:OLTEANU, CLAUDIAFACILITY TYPE:
735
ADDRESS:2000 CALLE CANDELATELEPHONE:
(949) 232-9619
CITY:FULLERTONSTATE: CAZIP CODE:
92833
CAPACITY:6CENSUS: 6DATE:
10/07/2025
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Claudia OlteanuTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility threatened to withhold day program attendance to pressure client into accepting podiatry care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to conclude investigation into the above identified complaint allegation. LPA arrived at the facility and was greeted at the door and granted entry. LPA spoke with Claudia Olteanu, Administrator and explained the purpose of the visit.

Findings are based upon this investigation which included tour of facility, facility file review, resident file review and interviews conducted.

It is alleged that facility threatened to withhold day program attendance to pressure client into accepting podiatry care. Interview with staff (S1) stated that on July 12, 2022, the podiatrist was at the facility to provide services to client (C1). C1 refused to get out of bed and kicked S1. S1 told C1 due to client

Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 22-AS-20220720171757
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SUNRISE GUEST HOME 3
FACILITY NUMBER: 306006093
VISIT DATE: 10/07/2025
NARRATIVE
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kicking them and is refusing to see the podiatrist, C1 will not be allowed to go to day program as punishment. S1 stated that on July 13, 2022, C1 was held back from going to day program due to the previous days behavior. Interview with 1 of 3 clients stated that sometimes they get punished and are told they cannot go to church.

During the course of the investigation, there was sufficient evidence to substantiate the allegation. The preponderance of evidence standard has been met; therefore, the above allegation is SUBSTANTIATED. See LIC9099-D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations.

An exit interview was conducted with Administrator and a copy of this LIC9099 and LIC9099-D, along with a copy of the appeal rights was left at the facility.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 22-AS-20220720171757
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUNRISE GUEST HOME 3
FACILITY NUMBER: 306006093
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/21/2025
Section Cited
CCR
80072(a)(3)
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Personal Rights (a)Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse,
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Administrator will re-train staff on Personal Rights. Administrator will submit to LPA Martinez an outline of the training, signed acknowledgment by staff, and administrator will submit a plan of action if this happens again. This will be submitted to LPA Martinez by POC due date.
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...This requirement was not met as evidence by staff stated they punish clients from not attending day program and 1 of 3 clients stated they have gotten punished by not being allowed to go to church. This poses a potential health and safety risk to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2022 and conducted by Evaluator Ruth Martinez
COMPLAINT CONTROL NUMBER: 22-AS-20220720171757

FACILITY NAME:SUNRISE GUEST HOME 3FACILITY NUMBER:
306006093
ADMINISTRATOR:OLTEANU, CLAUDIAFACILITY TYPE:
735
ADDRESS:2000 CALLE CANDELATELEPHONE:
(949) 232-9619
CITY:FULLERTONSTATE: CAZIP CODE:
92833
CAPACITY:6CENSUS: 6DATE:
10/07/2025
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Claudia OlteanuTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility staff physically restrained a client while attempting to redirect aggressive behavior.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to conclude investigation into the above identified complaint allegations. LPA arrived at the facility and was greeted at the door and granted entry. LPA spoke with Claudia Olteanu, Administrator and explained the purpose of the visit.

Findings are based upon this investigation which included tour of facility, facility file review, resident file review and interviews conducted.

It is alleged that facility staff physically restrained a client while attempting to redirect aggressive behavior. Interview with 3 of 3 clients stated that staff (S1) spouse grabbed clients (C1) hand and held them back and

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 22-AS-20220720171757
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SUNRISE GUEST HOME 3
FACILITY NUMBER: 306006093
VISIT DATE: 10/07/2025
NARRATIVE
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C1 fell to the grand on their own. Clients also stated they did not see S1’s husband grab C1’s neck. Interview with S1 stated that their spouse was at the facility due to dropping off S1 when C1 attacked S1. S1’s spouse grabbed C1’s hand and C1 lowered themselves to the ground. S1 did not see their spouse grab C1 by the neck or pull them to the ground.

Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated.

An exit interview was conducted with the Administrator and a copy of this LIC9099 report was left at facility.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5