306006126-6-17-2026-22-AS-PMAA-DVJU38-20260630151307

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006126
Report Date: 06/17/2026
Date Signed: 06/17/2026 12:13:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2026 and conducted by Evaluator Claudia Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260610153149

FACILITY NAME:	RDB GUEST HOME		FACILITY NUMBER:	306006126
ADMINISTRATOR:	BANGGALAT, REGIE DANCEL		FACILITY TYPE:	740
ADDRESS:	2351 W. BROADWAY		TELEPHONE:	(714) 519-5268
CITY:	ANANHEIM	STATE: CA	ZIP CODE:	92804
CAPACITY:	6	CENSUS: 5	DATE:	06/17/2026
		UNANNOUNCED	TIME BEGAN:	08:08 AM
MET WITH:	Bonifacio "Ben" Briones		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff yelled at resident

INVESTIGATION FINDINGS:

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An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) Claudia Gutierrez regarding the allegation mentioned above. LPA met with Staff Ben Briones and explained the purpose of the inspection.

Complaint alleges Staff yelled at Resident 1 (R1).

Interviews were conducted with one witness, two facility staff, and four facility residents. During interview, R1’s responsible party, Witness 1 (W1) stated R1 is often confused and it is difficult to decipher whether R1’s statements are true or not. Per W1, R1 had stated that Staff 1 (S1) yelled at them, however, denied R1 indicating any other staff yelling at them and stated they did not know if staff had yelled at any other residents. LPA attempted to contact R1 by phone on three separate occasions, however, R1 could not be reached to confirm or deny allegation. During interview, S1 denied yelling at R1 or any other resident and denied having any knowledge of any other staff yelling at R1 or any other resident. (LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Claudia Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260610153149

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: RDB GUEST HOME	FACILITY NUMBER: 306006126
	VISIT DATE: 06/17/2026

NARRATIVE

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During interview, S2 denied yelling at R1 or any other resident and denied witnessing or having any knowledge of S1 yelling at R1 or any other resident. During interview, three of four residents denied staff yelling at them or any other resident and one out of four residents was unable to confirm or deny allegation.

Due to allegation being uncorroborated during interviews conducted, LPA is unable to determine if Staff yelled at resident. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated.

An exit interview was conducted and copy of this report was provided at the end of the inspection.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Claudia Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026

LIC9099 (FAS) - (06/04)

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