306006130-4-30-2026-22-AS-KSGH-DTUQT8-20260507122640

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006130
Report Date: 04/30/2026
Date Signed: 04/30/2026 08:57:52 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2025 and conducted by Evaluator Jerome Haley

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250909092058

FACILITY NAME:	CK HOMES / NEPTUNE DRIVE		FACILITY NUMBER:	306006130
ADMINISTRATOR:	FESTIN, ALEXANDER		FACILITY TYPE:	740
ADDRESS:	8455 NEPTUNE DRIVE		TELEPHONE:	(714) 723-0115
CITY:	BUENA PARK	STATE: CA	ZIP CODE:	90620
CAPACITY:	6	CENSUS: 3	DATE:	04/30/2026
		UNANNOUNCED	TIME BEGAN:	07:45 AM
MET WITH:	Maxine Kniazeff		TIME COMPLETED:	08:09 AM

ALLEGATION(S):

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Neglect and lack of supervision resulting in resident sustaining multiple injuries.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jerome Haley made an unannounced visit to the facility to deliver findings on the allegation listed above. LPA was greeted and granted entry by staff after an introduction and stating the purpose of the visit.

The complaint investigation was initiated by LPA Jerome Haley on September 9, 2025, regarding complaint allegations filed on September 9, 2025. The complaint was investigated by the Department and consisted of the following: a tour of the physical plant, document review, and interviews with facility staff including the owner of the facility, facility administrator, a licensed physician, and facility clients.
During the investigation 9 of 9 individuals interviewed provided information that contradicts the complaint allegation. Multiple individuals noted that prior to the discovery of R1’s injuries on September 9, 2025, no redness or bruising was observed, and R1 did not provide any indication of pain or discomfort other than occasional grimacing when the residents adult brief was being changed.
Continued on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 22-AS-20250909092058

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CK HOMES / NEPTUNE DRIVE	FACILITY NUMBER: 306006130
	VISIT DATE: 04/30/2026

NARRATIVE

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However, the facial grimaces did not begin until about two weeks prior to the discovery of R1’s injuries. Furthermore, R1 continued to attend their day program until the day x-rays revealed multiple fractures on September 9, 2025, and R1 was hospitalized.

According to Administrator Kniazeff, R1 is non-verbal and showed no signs of pain or discomfort and continued to attend their day program prior to the discovery of additional injuries. Per Administrator Kniazeff, no redness or bruising was observed on R1. Administrator Kniazeff denied R1 was hurt by other residents in the facility and strongly denied R1 was neglected or abused by any of the caregivers.
Staff 4 (S4) denied any knowledge of R1 suffering any injuries. S4 explained that about one week prior to R1’s hospitalization, S4 observed occasional grimaces on R1’s face but the grimaces were not always present.

Staff 5 (S5), who provides incontinent care for R1 noticed the resident would begin to show signs of discomfort in their face about two weeks prior to R1’s injuries being discovered and the client being hospitalized. S5 said they noticed while providing incontinent care to R1, they would show signs of discomfort on their face; however, S5 did not see any bruising on R1’s body when changing the resident’s briefs. S5 denied R1 was abused or neglected by anyone.

Facility owner Chris Festin, who also owns the day program R1 attends explained that R1 is one of the older participants of the program and is well regarded by program staff and peers. Owner Festin explained R1’s peers in the home (CK Homes) are non-aggressive and treat R1 with the respect of a grandmother. According to owner Festin, there were no overt indications that R1 was in pain prior to the discovery of the injuries.

According to R1’s Primary Physician Soleded Lee, R1’s primary diagnosis of severe osteoporosis may have been a contributing factor in R1 injuries. Dr. Lee explained due to R1’s medical diagnosis the client is “fragile”. Dr. Lee strongly denied R1 was abused or neglected and explained the facility owners are caring individuals who are strict with staff regarding care standards. Dr. Lee suggested the injuries were possibly caused by an unwitnessed fall or bumping into a fixed object.

Continued on LIC9099C 2 of 3

SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 22-AS-20250909092058

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CK HOMES / NEPTUNE DRIVE	FACILITY NUMBER: 306006130
	VISIT DATE: 04/30/2026

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed unsubstantiated.

SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3