306006153-7-27-2026-22-AS-LMOA-DX38DN-20260817222549

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006153
Report Date: 07/27/2026
Date Signed: 07/27/2026 12:06:04 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2026 and conducted by Evaluator Claudia Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260723102035

FACILITY NAME:	CARE JANELLA		FACILITY NUMBER:	306006153
ADMINISTRATOR:	JULIE G CORNEJO		FACILITY TYPE:	740
ADDRESS:	17072 SAGA DRIVE		TELEPHONE:	(714) 683-4617
CITY:	YORBA LINDA	STATE: CA	ZIP CODE:	92886
CAPACITY:	6	CENSUS: 4	DATE:	07/27/2026
		UNANNOUNCED	TIME BEGAN:	08:20 AM
MET WITH:	Julie Cornejo		TIME COMPLETED:	12:25 PM

ALLEGATION(S):

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Staff used profanity towards residents.
Staff did not assist resident when requested.

INVESTIGATION FINDINGS:

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An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) Claudia Gutierrez regarding the allegations mentioned above. LPA met with Administrator (AD) Julie Cornejo and explained the purpose of the inspection.

Regarding allegation, Staff used profanity toward residents the following was reviewed: Complaint alleges Staff 1 (S1) used profanity words towards residents. Interviews were conducted with three facility staff, and three facility residents. During interview, one of three residents corroborated the allegation and stated S1 does use profanity words towards residents, however, two of three residents denied the allegation and stated S1 does not use profanity words towards residents. During interview, S1 denied using profanity towards residents and denied having any knowledge of any other staff using profanity towards residents. During interview, one of three staff corroborated the allegation and stated S1 does use profanity words towards residents, however, one of three staff denied the allegation and stated S1 does not use profanity words towards residents. (Cont. LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Claudia Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260723102035

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CARE JANELLA	FACILITY NUMBER: 306006153
	VISIT DATE: 07/27/2026

NARRATIVE

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Regarding allegation, Staff did not assist resident when requested, the following was reviewed: Complaint alleges S1 did not assist former Resident 1 (R1) when requested. Interviews were conducted with three facility staff, and three facility residents. LPA attempted to contact R1 by phone on three separate occasions, however, R1 could not be reached to confirm or deny allegation. During interview, one of three residents corroborated the allegation and stated S1 does not assist residents when requested, however, two of three residents denied the allegation and stated S1 does assist residents when requested. During interview, S1 denied not assisting residents, including R1 and stated they assist residents any time they need assistance. During interview, one of three staff corroborated the allegation and stated S1 does not assist residents as requested, however, one of three staff denied the allegation and stated S1 does assist residents as requested.

Based on information gathered, the Department did not find sufficient evidence to support the allegations, “Staff used profanity towards residents and Staff did not assist resident when requested”. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are Unsubstantiated.

An exit interview was conducted and copy of this report was provided at the end of the inspection.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Claudia Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026

LIC9099 (FAS) - (06/04)

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