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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006159
Report Date: 05/11/2026
Date Signed: 05/11/2026 11:15:15 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Brandon Lopez
COMPLAINT CONTROL NUMBER: 22-AS-20260428144042
FACILITY NAME:NEWPORT INSTITUTE - DEERHAVENFACILITY NUMBER:
306006159
ADMINISTRATOR:RYAN REIFSNYDERFACILITY TYPE:
772
ADDRESS:9881 DEERHAVEN DRIVETELEPHONE:
(714) 393-3523
CITY:NORTH TUSTINSTATE: CAZIP CODE:
92705
CAPACITY:6CENSUS: 4DATE:
05/11/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Residential Supervisor Ryan ReifsnyderTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff are not providing clients with their medications as prescribed.
Staff are not able to provide adequate care/supervision due to lack of staffing.
INVESTIGATION FINDINGS:
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On May 11, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Residential Supervisor Ryan Reifsnyder was notified via telephone and later arrived to assist with the inspection.

During the course of the investigation, LPA interviewed clients, interviewed staff, reviewed clients' medication and medication administration records, and reviewed and obtained pertinent documents for this complaint. Regarding the allegation, staff are not providing clients with their medications as prescribed, the following has been concluded: LPA conducted three client interviews. Three out of the three clients interviewed denied the allegation and stated that they have been receiving all of their medication as prescribed. The three clients interviewed also denied any errors with their medication. LPA conducted five staff interviews. Five out of the five staff interviewed also denied the allegation and reported that there have not been any medication errors recently. CONTINUED ON LIC9099-C
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260428144042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: NEWPORT INSTITUTE - DEERHAVEN
FACILITY NUMBER: 306006159
VISIT DATE: 05/11/2026
NARRATIVE
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LPA additionally reviewed the medication and medication administration records for the five clients that were in care at the time the complaint was received. However, one client was not receiving assistance with their medication, and therefore, the facility was only managing medication for four clients. LPA observed that the facility was providing medications in accordance to the prescribed orders for the four clients as per regulations. LPA also observed that each active medication order on file for the four clients were physically present at the facility. Additionally, LPA observed that each medication had a valid prescription and that each medication were being kept in its' original container. LPA did not observe any errors or discrepancies in the medication audit for the four clients.

Regarding the allegation, staff are not able to provide adequate care/supervision due to lack of staffing, the following has been concluded: LPA reviewed the facility's staffing schedule from April 1, to May 6, 2026. LPA observed that the facility had a minimum of two to three direct care staff present at the facility during program hours, with additional clinical and leadership staff also being present. LPA observed that the facility also has a minimum of one to two direct care staff present at the facility overnight, with additional staff being on call if needed. LPA conducted three client interviews. Three out of the three clients interviewed stated that they believe there is sufficient staffing at the facility and that all of their needs were being met. LPA conducted five staff interviews. Five out of the five staff interviewed also denied the allegation and stated that there is currently sufficient staffing to meet the care of the clients.

Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the two allegations above are deemed UNSUBSTANTIATED. An exit interview was conducted with Residential Supervisor Ryan Reifsnyder and a copy of the report was provided at time of visit.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026
LIC9099 (FAS) - (06/04)
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