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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006189
Report Date: 08/20/2026
Date Signed: 08/20/2026 03:04:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2026 and conducted by Evaluator Ruth Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260617093229
FACILITY NAME:KAEGO'S RICHMAN GARDENSFACILITY NUMBER:
306006189
ADMINISTRATOR:MAGALI SANCHEZFACILITY TYPE:
740
ADDRESS:317 N. RICHMAN GARDENSTELEPHONE:
(714) 733-7518
CITY:FULLERTONSTATE: ZIP CODE:
92831
CAPACITY:26CENSUS: 23DATE:
08/20/2026
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Susana Ruiz HidalgoTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Facility does not have an administrator.
Residents’ hygiene needs are not being met.
Facility failed to address resident's with scabies.
Residents’ medications are not being administered as prescribed.
Staff are handeling resident's roughly.
Diabetes care is being provided without qualified staff.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to conclude investigation into the above identified complaint allegations. LPA arrived at the facility and was greeted at the door and granted entry. LPA spoke with Susan Ruiz Hidalgo, Administrator, and explained the purpose of the visit.

Findings are based upon this investigation which included tour of the facility, facility file review, resident file review, copies of pertinent documents and interviews conducted.

It is alleged that staff facility does not have an administrator. Facility record review revealed that Robin Aquino was the Administrator until June 21, 2026, and Susan Ruiz Hidalgo is the new Administrator for
Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20260617093229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: KAEGO'S RICHMAN GARDENS
FACILITY NUMBER: 306006189
VISIT DATE: 08/20/2026
NARRATIVE
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the facility as of June 22, 2026. Both individuals have a valid administrator certificate. LIC500 personnel report reflects facility has an administrator and an on call administrator. Interview with staff stated that administrator generally is at the facility Monday – Friday from 9:00am to 6:00pm and on weekends it is on call.

It is alleged that residents’ hygiene needs are not being met, specifically to not have laundry supplies at the facility to do residents laundry. LPA on facility visit toured the physical plant of the facility and observed the laundry unit of the facility to be stocked with laundry detergent, fabric softener and dryer sheets. LPA toured the storage unit and observed additional supplies of laundry detergent, fabric softener and dryer sheets. Interview with staff stated that they are the ones that purchase the laundry supplies to ensure that supplies are always kept.

It is alleged that facility failed to address resident’s with scabies. Records review revealed that the facility sent in LIC624 incident reports to the department on February – March of residents having scabies and/or being exposed to scabies. The facility immediately initiated infectious control protocol in accordance with facility policy and public health guidance. Interview with staff stated that residents were placed on isolation and contact precautions and promptly started on physician’s order treatment. All residents were assessed for signs of scabies and were placed under ongoing monitoring. LPA toured the facility and did not observe any residents in the common areas with sign and symptoms of scabies.

It is alleged that residents’ medication are not being administered as prescribed, specifically to staff giving double doses of medication and losing medication. Record review for 10 random selected residents reflects MAR from April to June of 2026, medication doses given as prescribed. MAR, PRN and controlled/antibiotic drug records revealed no missed doses. MARs reflect that medication was given at the scheduled time per order indications. Records review indicate staff are following doctor’s orders as prescribed. Interview with 2 of 2 staff revealed that medication is given as prescribed and there is no way staff can fail to administer medication because that would cause a shortage of dosage. Staff indicated this would reflect on MAR, but however dosages are signed off as given as indicated on prescription instructions.

Continue LIC9099-C
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20260617093229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: KAEGO'S RICHMAN GARDENS
FACILITY NUMBER: 306006189
VISIT DATE: 08/20/2026
NARRATIVE
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It is alleged that staff are handling residents roughly, specifically to a residents chest being rubbed too rough while having a stroke. Records review revealed that there has not been any resident who has had a stroke at the facility. Interview with staff stated that they did not have any resident at the facility that had a stroke. Staff stated that by observation if there was a resident with a stroke you would be able to see a resident with indications such as left side paralyzes. LPA toured the physical plant of the facility and observed the facility to have four buildings that resident resides in. LPA did not observe any resident with face dropping or with one sided weakness or paralysis in any of the four buildings. Interview with 4 of 4 residents stated that they have not observed any staff treating any resident roughly or any resident having a stroke at the facility. Residents stated that staff treat them good and are not rough at all.

It is alleged that diabetes care is being provided without qualified staff. Specifically, to a resident being administered insulin. Record review revealed that there is only one resident at the facility who has prescription for insulin. Interview with 4 of 4 staff stated that there was only one resident (R1) that had insulin at the facility. Staff hand resident their glucose meter and R1 do their own testing. If R1 indicates that they need insulin, then staff get the insulin and hand it to the resident so they can administer it. Staff are aware that they are not allowed to do diabetes care per regulations. Interview with R1 stated that they do their own glucose testing as well as their own insulin shots when needed. R1 stated that facility holds their medication and meter with the locked medication storage and all they do is give them the equipment and medication, staff do not perform any diabetes care.

Based on the information mentioned above, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed Unsubstantiated.

An exit interview was conducted with the Administrator, and a copy of this LIC9099 report was left at facility.
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
LIC9099 (FAS) - (06/04)
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