306006192-10-22-2025-22-AS-APAO-DSA8CC-20260317222343

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006192
Report Date: 10/22/2025
Date Signed: 10/22/2025 04:25:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/20/2024 and conducted by Evaluator Joseph Alejandre

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20240920150743

FACILITY NAME:	VIOLA HOMES ESTATE		FACILITY NUMBER:	306006192
ADMINISTRATOR:	SNETTER, MIATTA		FACILITY TYPE:	735
ADDRESS:	15770 AZALEA WAY		TELEPHONE:	(323) 304-4620
CITY:	WESTMINSTER	STATE: CA	ZIP CODE:	92683
CAPACITY:	4	CENSUS: 2	DATE:	10/22/2025
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Stephanie Aguilar		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Facility does not have smoke detectors
Facility is unsanitary
Facility is not maintained in good repair
Facility did not safeguard client's P&I money
Facility is missing documents in client charts
Facility does not have emergency supplies available
Facility has expired food

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to contintue the investigation into the allegations listed above. LPA met with House Manager Stephanie Aguliar and explained the reason for the visit. LPA and the House Manager toured/inspected the facility and LPA inspected the first aid kit, which has all the required elements and the emergency food supplies, including 1 week of emergency food and water. LPA interviewed staff and clients. The investigation into the allegation, facility does not have smoke detectors, revealed the following. It was reported that there aren't any smoke detectors in the kitchen or living room. LPA toured the facility and observed smoke/carbon monoxide detectors in all client rooms. The kitchen, dining room and living room are all one big room and there is a smoke detector placed in the middle of the rooms which meets Title 22 requirements and fire clearance requirements. Smoke/carobn monoxide detectors all tested operational. Based on the evidence gathered the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 10/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20240920150743

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: VIOLA HOMES ESTATE	FACILITY NUMBER: 306006192
	VISIT DATE: 10/22/2025

NARRATIVE

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The investigation into the allegation, facility is unsanitary, revealed the following. It was reported that the kitchen, bathrooms and client rooms were not clean and that the client's bedding was not clean. LPA inspected the facility including the client rooms and bathrooms. LPA observed the facility is clean and organized. LPA did not observe any deficiencies during the inspection of the facility Based on the evidence gathered the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.

The investigation into the allegation, facility is not maintained in good repair, revealed the following. It was reported that knobs were missing on cabinets in the bathroom and the doors of the hall closet/pantry. During the inspection of the facility LPA did not observe any missing knobs. LPA did not observe any physical plant deficiencies during the inspection of the facility. All lights were operational, all door knobs and locks were functional. Based on the evidence gathered the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.

The investigation into the allegation, facility did not safeguard client's P&I money, revealed the following. LPA observed the P & I monies are kept locked in a cabinet. Each client has their own lock box (stored in the locked cabinet) which contains their P & I monies. LPA and the house manager reviewed the P & I monies, no discrepancies observed. Based on the evidence gathered the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.

The investigation into the allegation, facility is missing documents in client charts, revealed the following. LPA reviewed 4 client files. LPA observed all client files had, admission agreements, physician's report, medication administration record, functional assessment, Individual Program Plan (IPP), emergency contact information and consent forms. No discrepancies observed. Based on the evidence gathered the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 10/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 22-AS-20240920150743

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: VIOLA HOMES ESTATE	FACILITY NUMBER: 306006192
	VISIT DATE: 10/22/2025

NARRATIVE

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The investigation into the allegation, facility does not have emergency supplies available, revealed the following. It was reported that the facility does not have individual emergency kits for each client. No other details were provided. There is no Title 22 requirement for individual clients to have an emergency kit. During the inspection of the facility LPA observed the facility had a first aid kit with all the required elements. LPA observed a 7 day emergency supply of food and water stored in the garage for all clients and staff. The garage door is kept locked and inaccessible to clients. LPA observed there are flashlights (tested operational) in the garage to be used in case of a power outage. Based on the evidence gathered the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.

The investigation into the allegation, facility has expired food, revealed the following. LPA inspected the facility perishable and non-perishable food supply in the kitchen and the garage. LPA did not observe any expired or rotten food in the facility. LPA observed the kitchen is clean and organized. LPA interviewed 3 clients who all reported they liked the food at the facility. Based on the evidence gathered the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 10/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025

LIC9099 (FAS) - (06/04)

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