<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006192
Report Date: 04/21/2026
Date Signed: 04/21/2026 03:54:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2026 and conducted by Evaluator Michael Tea
COMPLAINT CONTROL NUMBER: 22-AS-20260130104429
FACILITY NAME:VIOLA HOMES ESTATEFACILITY NUMBER:
306006192
ADMINISTRATOR:SNETTER, MIATTAFACILITY TYPE:
735
ADDRESS:15770 AZALEA WAYTELEPHONE:
(323) 304-4620
CITY:WESTMINSTERSTATE: CAZIP CODE:
92683
CAPACITY:4CENSUS: 4DATE:
04/21/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Stephanie AguilarTIME COMPLETED:
04:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
- Staff are not dispensing medications as prescribed
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to conclude and deliver findings for a complaint investigation. LPA Tea was greeted and granted entry by staff. House Manager (HM) Stephanie Aguilar arrived shortly to assist with the visit. LPA Tea also spoke to Administrator (AD) Joe Ajijola over the phone and explained the reason for the visit.

The Department received a complaint on January 30, 2026. LPA Tea spoke to clients, facility staff, and other witnesses and reviewed and collected pertinent documents and information. LPA Tea conducted an investigation regarding the allegation that staff are not dispensing medications as prescribed for Client 1 (C1).

During the investigation, LPA was provided documentation from a witness showing that C1 was prescribed Zepbound, an injectable weight loss medication, on December 15, 2025.
(Complaint Investigation continued on LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20260130104429
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: VIOLA HOMES ESTATE
FACILITY NUMBER: 306006192
VISIT DATE: 04/21/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Three out of three staff interviewed stated there was no valid doctor’s order on file authorizing the facility to administer Zepbound at that time. Staff reported that the prescription was obtained by C1’s responsible party from a neurologist unfamiliar with the facility and was filled through an outside pharmacy not used by the facility. Staff stated they cannot administer any medication without a valid physician’s order, in accordance with Title 22 regulations.

Staff also reported that C1’s responsible party has previously provided medications to C1 without notifying the facility. Staff indicated that C1 does not have the ability to safely self-administer injections, and the facility is not authorized to administer injectable medications without proper orders. Staff further stated that they have followed all regulatory requirements despite challenges communicating with C1’s responsible party.

LPA interviewed a witness involved in discussions between the facility, responsible party, and day program. The witness confirmed that the facility could not administer the medication without proper physician orders and questioned whether the responsible party had legal authority to make such decisions.

LPA interviewed C1, who stated they do not like receiving the injections and do not understand why they are being given. C1 reported feeling uncomfortable with their responsible party and stated they feel pressured to take the injections. C1 also stated that the facility provides their medications correctly and reported no concerns with the facility’s medication management. C1 expressed that they are satisfied living at the facility.
LPA reviewed C1’s Medication Administration Record (MAR), which showed medications are being properly documented and administered as prescribed. Discontinued medications were appropriately noted.

Record review also showed that on January 6, 2026, C1’s psychiatrist issued an order to hold the Zepbound medication due to side effects, including drowsiness and falling asleep at the day program. On February 4, 2026, a physician authorized resuming Zepbound, with approval from the psychiatrist, along with adjustments to C1’s medication schedule. Staff have since followed these updated orders, and improvements were noted in C1’s alertness at the day program.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegation that staff are not dispensing medications as prescribed. Evidence shows the facility followed physician orders and regulatory requirements regarding medication administration.
(Complaint investigation continued on LIC9099C)
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20260130104429
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: VIOLA HOMES ESTATE
FACILITY NUMBER: 306006192
VISIT DATE: 04/21/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Therefore the allegation mentioned above has been determined UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No deficiencies cited at this time and an exit interview was conducted with the facility. A copy of the report was to provided to the facility.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3