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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006192
Report Date: 06/27/2025
Date Signed: 06/27/2025 03:57:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2025 and conducted by Evaluator Michael Tea
COMPLAINT CONTROL NUMBER: 22-AS-20250522085001
FACILITY NAME:VIOLA HOMES ESTATEFACILITY NUMBER:
306006192
ADMINISTRATOR:SNETTER, MIATTAFACILITY TYPE:
735
ADDRESS:15770 AZALEA WAYTELEPHONE:
(323) 304-4620
CITY:WESTMINSTERSTATE: CAZIP CODE:
92683
CAPACITY:4CENSUS: 4DATE:
06/27/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Stephanie Aguilar and Oluwatosin "Joe" Adeyinka AjijolaTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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- Facility does not have a qualified administrator
- Staff did not meet training requirements
INVESTIGATION FINDINGS:
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On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to complete and deliver findings for a complaint investigation. LPA Tea was greeted and granted entry by facility staff and explained the reason for the visit. LPA Tea was greeted and granted entry into the facility by House Manager (HM) Stephanie Aguilar. Administrator (AD) Oluwatosin "Joe" Adeyinka Ajijola arrived shortly to assist with the visit.

The department received a complaint on May 22, 2025, and LPA Tea conducted the initial 10-day visit a week later on May 29, 2025. LPA Tea spoke to facility staff and reviewed and collected pertinent documents and information.

It was alleged that facility does not have a qualified administrator. The investigation determined the following: It was reported that facility has no administrator. Per investigation, LPA spoke to HM Aguilar regarding their new administrator. She stated that the facility has a new administrator since the beginning

Complaint Report continued on LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 22-AS-20250522085001
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: VIOLA HOMES ESTATE
FACILITY NUMBER: 306006192
VISIT DATE: 06/27/2025
NARRATIVE
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of May. Their new administrator (AD) is Mr. Oluwatosin Adeyinka Ajijola, who goes by the name of Joe. On the recently updated Personnel Report (LIC500) shows AD Ajijola listed as the facility administrator with a date employed of May 1, 2025. HM Aguilar explained that at the time in April there was no qualified administrator, the administrator for the facility had an expired administrator certificate. The licensee, Dr. Miatta Snetter, is a qualified administrator, that was spending time mainly at the other facility in La Habra.

It was alleged that staff did not meet training requirements. The investigation determined the following: LPA looked through the staff files and reviewed the staff training. 1 out of 9 staff files reviewed had current DSP training. Another staff out of 9 staff files reviewed showed different training in August 2024. Most of the staff had outdated training that was done in March 2024. As of now, since May 2025, staff have enrolled and completed their required DSP training.

Therefore, based on LPA Tea's observations, interviews conducted, and records reviewed the allegations that facility does not have a qualified administrator and staff did not meet training requirements are determined to be SUBSTANTIATED, meaning the complaint allegations are valid and that violations have occurred.

The following are being cited per California Code of Regulations Title 22 Division 6 Chapter 8.

An exit interview was conducted with Administrator Oluwatosin Ajijola and a copy of this report and appeal rights was provided to the facility.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 22-AS-20250522085001
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: VIOLA HOMES ESTATE
FACILITY NUMBER: 306006192
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/03/2025
Section Cited
CCR
85064(b)
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85064 Adminstrator Qualifications and Duties (b) All adult residential facilities shall have a certified administrator. This requirement is not met as evidenced by:
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Since the initial complaint investigation, facility has a qualified administrator since the beginning of May 2025. Updated personnel report reflects the new administrator.
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Based on LPA's observation and records obtained, facility did not have a qualified administrator at the time until May 2025. This poses as a potential health and safety risk to clients in care.
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Type B
07/03/2025
Section Cited
HSC
80066(a)(6)
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Personnel Records ... Each personnel record shall contain ... Documentation of the educational background, training and/or experience specified in licensing regulations for the type of facility in which the employee works. This requirement is not met as evidenced by:
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Since the initial complaint investigation, all facility staff has had updated DSP training since May.
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Based on LPA's observation, 7 out of 9 staff files reviewed showed outdated training. This poses as a potential health and safety risks to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2025 and conducted by Evaluator Michael Tea
COMPLAINT CONTROL NUMBER: 22-AS-20250522085001

FACILITY NAME:VIOLA HOMES ESTATEFACILITY NUMBER:
306006192
ADMINISTRATOR:SNETTER, MIATTAFACILITY TYPE:
735
ADDRESS:15770 AZALEA WAYTELEPHONE:
(323) 304-4620
CITY:WESTMINSTERSTATE: CAZIP CODE:
92683
CAPACITY:4CENSUS: 4DATE:
06/27/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Stephanie Aguilar and Oluwatosin "Joe" Adeyinka AjijolaTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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- Facility records were not available for review
- Facility did not have an updated employee time schedule
INVESTIGATION FINDINGS:
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On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to continue and deliver findings for a complaint investigation. LPA Tea was greeted and granted entry by facility staff and explained the reason for the visit. LPA Tea was greeted and granted entry into the facility by House Manager (HM) Stephanie Aguilar. Administrator (AD) Oluwatosin "Joe" Adeyinka Ajijola arrived shortly to assist with the visit.

The department received a complaint on May 22, 2025, and LPA Tea conducted the initial 10-day visit a week later on May 29, 2025. LPA Tea spoke to facility staff and reviewed and collected pertinent documents and information.

It was alleged that facility did not have an updated employee time schedule. The investigation determined the following: The facility posts their employee time schedule on a big calendar in the kitchen. LPA

Complaint Investigation report continued on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 22-AS-20250522085001
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: VIOLA HOMES ESTATE
FACILITY NUMBER: 306006192
VISIT DATE: 06/27/2025
NARRATIVE
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reviewed previous monthly schedules going back till 2024. Their monthly employee schedule on the big calendar is periodically update as needed. When Regional Center Orange County (RCOC) came to the facility in April, they did not have an updated Personnel Report LIC500 at the facility. They do currently have an updated Personnel Report posted at the facility, that the administrator updates monthly.

It was alleged that facility records were not available for review. The investigation determined the following: LPA spoke to House Manager (HM) Stephanie Aguilar in which she explained they did provide all facility records to RCOC for review. Despite the records were readily available, the issue they had run into was that the required RCOC documentation were outdated or missing and they requested these documentation from their service coordinator prior to the RCOC visit. The facility were not proactive in obtaining the missing documents there creating discrepancies in their documentation. The Annual Review report by RCOC had noted that “RCOC documentation was outdated or missing, House Manager had made requests to RCOC SC. House Manager was able to locate, print and file most documents during the visit.”

Therefore, based on LPA Tea's observations and interviews conducted and records reviewed the allegations that facility did not have an updated employee time schedule and facility records were not available for review has been determined to be UNSUBSTANTIATED meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

No deficiencies cited at this time and an exit interview was conducted with administrator. A copy of the report was provided to the facility.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5