306006195-5-19-2026-22-AS-AORZ-DUNPPK-20260602112940

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006195
Report Date: 05/19/2026
Date Signed: 05/19/2026 05:13:26 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Michael Tea

COMPLAINT CONTROL NUMBER: 22-AS-20260212154338

FACILITY NAME:	WESTMINSTER TERRACE		FACILITY NUMBER:	306006195
ADMINISTRATOR:	CARMEN GALICIA		FACILITY TYPE:	740
ADDRESS:	7571 WESTMINSTER BLVD		TELEPHONE:	(714) 891-6608
CITY:	WESTMINSTER	STATE: CA	ZIP CODE:	92683
CAPACITY:	152	CENSUS: 117	DATE:	05/19/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Carmen Galicia		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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- Unlawful eviction
- Staff withheld resident medication

INVESTIGATION FINDINGS:

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On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to conclude and deliver findings for a complaint investigation. LPA Tea was greeted and granted entry by Executive Director (ED) Carmen Galicia and explained the reason for the visit.

The department received a complaint on February 12, 2026. LPA Tea spoke to residents and facility staff and reviewed and collected pertinent documents and information.

Regarding the allegation of unlawful eviction, interviews with Executive Director (ED) Carmen Galicia and Wellness Director (WD) Veronica Mata stated that Resident 1 (R1) was not evicted from the facility. Staff reported that R1 returned from a medical appointment with a G-tube, which is a condition that the facility is not licensed to care for. Staff also stated that R1 did not provide discharge paperwork or doctor’s orders upon returning to the facility.
(Complaint report continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 05/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260212154338

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: WESTMINSTER TERRACE	FACILITY NUMBER: 306006195
	VISIT DATE: 05/19/2026

NARRATIVE

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Staff reported that due to the G-tube, they attempted to have R1 evaluated at the hospital to ensure proper care. R1 was later transferred to a skilled nursing facility for a higher level of care. Staff stated that R1 gathered their belongings and left the facility on their own. Staff also reported that R1 was informed they could return to the facility once the G-tube was no longer in place.

Witnesses reported that R1 appeared distressed and felt they had limited time to leave. However, witnesses also confirmed that staff did not state that R1 was being evicted. Records reviewed show that R1 signed an Admission Agreement which explains that certain medical conditions, including the need for G-tube care, may require reassessment and possible termination of services.

Regarding the allegation that staff withheld medication, staff reported that R1 was provided prescribed pain medication prior to returning to the facility with the G-tube. Facility records confirmed that medication was administered according to physician’s orders on the morning of January 26, 2026.

Staff stated that after R1 returned with the G-tube, they did not administer medication because there were no doctor’s orders or instructions on how to safely provide medication with the newly placed device. Staff reported that this decision was made to ensure resident safety.

While one witness stated that R1 was denied pain medication, this information was not supported by records reviewed. Staff consistently reported that medications are provided when there are proper physician orders in place.

Based on interviews and records reviewed, there is insufficient evidence to support that the facility conducted an unlawful eviction and that staff withheld medication. Therefore, the allegations mentioned above has been determined to be UNSUBSTANTIATED meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

No deficiencies cited at this time and an exit interview was conducted with the facility. A copy of the report and list of confidential names were provided to the facility.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 05/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026

LIC9099 (FAS) - (06/04)

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