Regarding the allegation that Staff did not prevent resident’s personal property from being damaged, it was reported that clothing items were damaged while assisting to change resident’s shirts. When LPA interviewed R1, it was reported that clothes get damaged after washing. Per review of R1’s admission agreement, the facility shall not be responsible for the loss of any personal property belonging due to theft, fire, or any other cause, unless the loss or damage was caused by the facility’s negligence or that of employees. Two out of four residents interviewed stated there have been instances where their laundry has been damaged after washing. One out of four residents denied the allegation. One out of four residents did not provide relevant information. Three out of five staff denied the allegation. Two out of five staff did not provide relevant information. There was no evidence stating that R1's belongings were damaged.

Based on the evidence gathered during the investigation, the allegations are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and a copy of the present report was provided to the Executive Director. Appeal Rights were reviewed. .

Regarding the allegation that Staff does not ensure soiled garments are removed from the resident’s room, it was reported that staff leaves soiled diapers and towels in resident’s room. Per review of R1’s admission agreement dated March 26, 2026, the facility will provide weekly housekeeping services and the resident agrees to keep their room in a clean and sanitary condition. One out of four residents stated that sometimes there are soiled diapers or towels left in the room. Two out of four residents denied the allegation. One out of four residents provided irrelevant information on the allegation. Three out of five staff denied the allegation. Two out of five staff stated that soiled garments are placed in a bag and disposed of at a later time because the washers are in use.

Regarding the allegation that Staff do not ensure resident’s personal belongings were kept safely secured, it was reported that staff threw away personal towels and damaged clothing items while assisting resident with changing shirts. When LPA interviewed R1, it was reported that staff steal their clothes after washing them and comes into their room to take their pants and shirts. Per review of admission agreement, theft will result in staff’s immediate loss of privileges to enter the facility to provide services to any resident. It was further stated that the facility shall not be responsible for the loss of any personal property belonging due to theft, unless the loss or damage was caused by the facility’s negligence or that of employees. Two out of four residents stated they have had belongings stolen at the facility. Two out of four residents stated they have not had belongings stolen. Three out of five staff interviewed denied the allegation. One out of five staff interviewed did not provide relevant information. One out of five staff interviewed stated that there was a time where R1’s cushion pillow was washed and dried, but staff did not know who it belonged to because there was not a room number attached to the laundry bag. The item was later returned to R1. Cont. on LIC9099-C.

Regarding the allegation that Staff does not ensure resident is accorded rights to choose a room to share with another resident, it was reported that staff moved a resident to a different room without telling them why. R1 stated their roommate was moved to a different room without being told in advance or the reasoning behind it. Per review of admission agreement, residents in privately operated residential care facilities for the elderly shall have the right to reasonable accommodation of their preferences concerning room and roommate choices and to written notice of any room changes at least 30 days in advance unless a room change is agreed to by the resident, required to fill a vacant bed, or necessary due to an emergency. One out of four residents stated they were moved without prior notice. One out of four residents stated they have not been moved without prior notice. Two out of four residents did not provide relevant information. Two out of five staff interviewed, who had knowledge regarding the allegation, stated R1’s previous roommate requested to be moved to a different room because they didn’t want to share a room with R1. Three out of five staff interviewed did not provide relevant information.

Based on the evidence gathered, the allegation is deemed Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. The Department has therefore dismissed the complaint.

An exit interview was conducted with the Executive Director and a copy of this LIC9099 report was left at the facility.