306006200-7-7-2026-22-AS-SSAS-DVU2FK-20260709172141

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006200
Report Date: 07/07/2026
Date Signed: 07/07/2026 09:48:03 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2026 and conducted by Evaluator Garlli Tat

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260429085717

FACILITY NAME:	SOUTHERN CALIFORNIA SUNRISE RECOVERY CENTER LLC		FACILITY NUMBER:	306006200
ADMINISTRATOR:	VILLARREAL, MICHAEL		FACILITY TYPE:	772
ADDRESS:	25681 SABINA AVE		TELEPHONE:	(949) 533-4025
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	6	CENSUS: 6	DATE:	07/07/2026
		UNANNOUNCED	TIME BEGAN:	09:06 AM
MET WITH:	Program Director Andrew Crawford		TIME COMPLETED:	09:55 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not serve residents food free from contamination.
Staff do not maintain facility free from hazard.
Staff did not safeguard residents' confidential information.
Facility staff purchased a nicotine vape device for non-dependent minor.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Garlli Tat made an unannounced visit to the facility to deliver the findings on the above allegations. LPA met with the Program Director Andrew Crawford and explained the purpose of the visit.

An initial complaint investigation visit took place on May 5, 2026. During the visit, LPA accompanied by staff conducted a tour of the facility's physical plant. LPA requested and obtained the resident and staff roster, and employee discipline report. Six staff and one resident interviews were conducted during the visit.
It was alleged that Staff do not serve residents food free from contamination. The investigation revealed the following: LPA toured the kitchen and dining area. LPA observed two-day perishable and seven-day non-perishable food supplies and no expired food at the time. The dining area appeared clean. LPA interviewed one resident. Four residents never returned LPA’s phone calls despite multiple attempts. One out five residents reported they saw food left out for hours. Six out of six staff interviewed, including the administrator, denied serving contaminated food. Continued on LIC9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Garlli Tat
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 22-AS-20260429085717

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SOUTHERN CALIFORNIA SUNRISE RECOVERY CENTER LLC	FACILITY NUMBER: 306006200
	VISIT DATE: 07/07/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

It was alleged that staff do not maintain facility free from hazard. It was alleged that staff left staples around the facility accessible. The investigation revealed the following: LPA toured the facility. LPA didn’t observe any exposed staples at the facility at the time. One out of five clients interviewed stated they have seen scissors exposed. LPA was unable to reach the remaining four clients. Four out of five staff interviewed stated that they do not have exposed staples at the facility.

It was alleged that staff did not safeguard residents’ confidential information. It was alleged that staff spoke to other staff in the vicinity of residents. One out of five clients interviewed stated that they have heard staff gossip among clients. Two out of six staff interviewed stated there was an incident where staff discussed client information in front of another client. Staff denied allegations. Corrective action was implemented regardless.

It was alleged that staff purchased a nicotine vape device for non-dependent minor. It was reported that at the time, client was under the age of 21. LPA toured the facility during the investigation. One out of five clients interviewed reported that they have seen staff vape, but could not confirm whether they had purchased a device for a minor. Six out of six staff denied the allegation.

Based on the evidence gathered during the investigation, the allegations are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and a copy of the present report was provided to a facility representative. Appeal Rights were reviewed.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Garlli Tat
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2