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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006206
Report Date: 04/07/2026
Date Signed: 04/07/2026 11:48:54 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2024 and conducted by Evaluator Hanna Gough
COMPLAINT CONTROL NUMBER: 22-AS-20241218163833
FACILITY NAME:ELIZABETH HOMES / STANTONFACILITY NUMBER:
306006206
ADMINISTRATOR:KNIAZEFF, MAXINEFACILITY TYPE:
735
ADDRESS:7161 STANTON AVETELEPHONE:
(714) 994-1176
CITY:BUENA PARKSTATE: CAZIP CODE:
90621
CAPACITY:6CENSUS: 4DATE:
04/07/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Maxine KniazeffTIME COMPLETED:
12:05 PM
ALLEGATION(S):
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Facility is not meeting the clients needs.
Facility staff is restricting client from visitors.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit to the facility to conduct an investigation into the above mentioned complaint allegations. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Maxine Kniazeff and discussed the purpose of the visit.

The investigation into the facility allegations of Facility is not meeting the clients’ needs and facility staff is restricting clients from visitors revealed the following: It was alleged that Client #1 (C1) was not being cared for properly and appeared to be dirty without having their teeth being brushed. LPA reviewed C1s file and a physician’s report dated January 27, 2026, that states C1 needs some help caring for their personal needs. C1 is marked as not being able to dress or bathe themselves. This report was signed and dated by a medical professional. LPA reviewed an Individualized Program Plan (IPP) for C1 dated July 3, 2024, that states that C1 requires assistance with completing their personal care and activities of daily living and received assistance by facility staff. The IPP also states that C1 has a history of self-injurious behaviors such as picking their nose until it bleeds. LPA reviewed 4 of 4 clients in care received dental treatment in October of 2025 for routine visits. Continue on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Hanna Gough
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20241218163833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: ELIZABETH HOMES / STANTON
FACILITY NUMBER: 306006206
VISIT DATE: 04/07/2026
NARRATIVE
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The Department interviewed staff regarding the complaint allegation and 5 of 5 staff stated that C1 receives assistance with brushing their teeth up to three times a day. 5 of 5 staff stated that clients do not leave the house in dirty clothes and that their clothes are washed daily. 5 of 5 staff stated that clients receive up to two showers a day. 1 of 5 staff informed the Department that C1 has daily nosebleeds and sometimes stains are found on their shirts.

The Department observed C1 to be clean and had their teeth brushed during the initial visit and during LPAs visit on April 4, 2026.

Regarding the facility allegation of Facility staff is restricting clients from visitors revealed the following: it was alleged that staff was only allowing one visitor a week for C1. LPA reviewed C1s admission agreement dated June 28, 2024, with a visitors policy stating that visitors may come during consumers waking hours. This agreement was signed and dated by Witness #1 (W1) and facility staff. LPA reviewed C1s IPP dated July 3, 2024, that stated C1 has family visits and outings on a weekly basis with no restrictions from the facility. LPA reviewed activity logs for C1 dated October 2024-December 2024 that stated C1 had visitors up to two times a week. LPA reviewed sign out logs for C1 where visitors came bi weekly from July-December of 2024.

The Department interviewed Witnesses of C1 and 1 of 2 witnesses informed the Department that C1 had dirty teeth and appeared to be dirty and smelly on a visit. 1 of 2 witnesses informed the Department that they have no issues with trying to visit C1 and has no concerns with the facility.

The Department interviewed 5 of 5 staff regarding the above allegation and 5 of 5 staff stated that the facility does not restrict visitors for clients in care. 5 of 5 staff informed the Department that C1 has weekly visitors. 5 of 5 staff informed the Department that visitors can come more than once a week.

LPA attempted to interview 3 of 4 clients regarding the complaint allegations and 3 of 4 clients did not confirm or deny the allegations.

LPA reviewed staff files and observed that 2 of 2 current staff have received DSP 1 and DSP 2 training as well as clients rights training when on boarded to the facility.

Based on interviews conducted, observation and record review the Department is unable to ascertain if the above allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegations are deemed UNSUBSTANTIATED. An exit interview was conducted and a copy of this report was left at the facility.

SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Hanna Gough
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2