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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006223
Report Date: 07/20/2026
Date Signed: 07/20/2026 11:38:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Ruth Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260421093457
FACILITY NAME:IVY PARK AT LAGUNA WOODSFACILITY NUMBER:
306006223
ADMINISTRATOR:SYED, ZEHRAFACILITY TYPE:
740
ADDRESS:24441 CALLE SONORATELEPHONE:
(949) 830-8057
CITY:LAGUNA WOODSSTATE: CAZIP CODE:
92637
CAPACITY:233CENSUS: 190DATE:
07/20/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Zehra SyedTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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-Staff consume drugs during work hours, impairing their ability to provide adequate care and supervision, which presents a risk to residents in care.
-Staff mismanage residents' medications.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to conclude investigation into the above identified complaint allegations. LPA spoke with Zehra Syed, Executive Director and explained the purpose of the visit.

Findings are based upon this investigation which included tour of the facility, facility file review, resident file review, interviews conducted, and copies of pertinent records.

It is alleged staff consume drugs during work hours, impairing their ability to provide adequate care and supervision, which presents a risk to residents in care, specifically to second floor having a strong smell of marijuana. LPA Martinez conducted a facility visit on April 28, 2026, and conducted a tour of the physical

Continued LIC809-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260421093457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: IVY PARK AT LAGUNA WOODS
FACILITY NUMBER: 306006223
VISIT DATE: 07/20/2026
NARRATIVE
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plant of the facility. LPA did not observe any staff to be under the influence of drugs or did not observe the facility to have a strong smell of marijuana. Interview with 3 of 3 staff stated that they have not observed any staff under the influence or drugs or the facility to have a strong smell of drugs. Interview with 8 of 8 residents stated that they have not seen any staff under the influence of drugs or have smelled any marijuana in the facility.

It is alleged staff mismanage residents’ medication, specifically residents (R1-R9). Record review revealed resident R1, R2, R5, R7, and R8 are not on medication management and per medical assessment are able to handle their own medication, which is stored in their perspective apartments. Residents R3, R4, and R9 are management by facility. Interview with residents R3, R4, and R9 stated they had no issues with medication, medication is handed to them by staff and staff wait till resident takes all medication before leaving their apartment. If a pill falls staff picks it up for them and hands it to resident. Staff do not leave their apartment until all medication is taken by resident. Interview with 2 of 2 medication technicians stated that when medication is passed out they take it to the resident in their apartment, hand the medication to the resident and wait till the resident takes all their medication before leaving their apartment.

Based on the information mentioned above, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegations are deemed Unsubstantiated.

An exit interview was conducted with the Executive Director and a copy of this LIC9099 report was left at facility.
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026
LIC9099 (FAS) - (06/04)
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