306006224-1-30-2026-22-AS-APAO-DS585F-20260312221239

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006224
Report Date: 01/30/2026
Date Signed: 01/30/2026 04:26:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2025 and conducted by Evaluator Edward Kim

COMPLAINT CONTROL NUMBER: 22-AS-20251107104044

FACILITY NAME:	OAKMONT OF FULLERTON		FACILITY NUMBER:	306006224
ADMINISTRATOR:	SCHROEDER, LINDSAY		FACILITY TYPE:	740
ADDRESS:	433 W. BASTENCHURY ROAD		TELEPHONE:	(714) 869-1940
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	152	CENSUS: 111	DATE:	01/30/2026
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Executive Director- Maria Kauten		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff spoke inappropriately to resident in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On January 30, 2026, Licensing Program Analyst (LPA) Edward Kim conducted a subsequent complaint visit to deliver complaint investigation findings. LPA met with Executive Director (ED) Maria Kauten and explained the purpose of today’s visit.

The investigation consisted of the following: LPA Kim conducted a tour at the facility. LPA Kim obtained and reviewed copies of the resident and staff rosters, resident records which include the Physician’s Reports, Appraisal/Needs and Services Plans, and other pertinent records for five staff. LPA Kim conducted interviews with seven residents, eight staff, and one witness.

Allegation: Staff Spoke inappropriately to resident in care
It is alleged that facility staff #1 (S1) verbally abused resident #1 (R1).

Continued on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Edward Kim
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 22-AS-20251107104044

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: OAKMONT OF FULLERTON	FACILITY NUMBER: 306006224
	VISIT DATE: 01/30/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Based on interviews conducted, four out of seven residents and eight out of eight staff denied the allegation staff spoke inappropriately to resident in care. Three out of seven residents could not confirm or deny the allegation. One witness confirmed the allegation. All staff, R4, R5, R6, and R7 stated they have never heard or observed S1 speaking inappropriately to any residents. All staff stated they would report to the Executive Director or other agencies if they observed any staff say any obscene or inappropriate language.

Based on observations on November 13, 2025, LPA did not observe any staff speak inappropriately to memory care residents. On January 30, 2026, LPA did not observe any staff speaking inappropriately to memory care residents. Based on record reviews, there are no records of S1 in regards to complaints, disciplinary actions, and facility charting notes stating S1 spoke inappropriately with R1. Based on Facility Charting Notes for R1 dated from September 22, 2025, to December 28, 2025, there are no notes stating that S1 spoke inappropriately or any complaints from R1 about S1 or any staff.

Based on observations, interviews, and records review, LPA did not find sufficient evidence to support the above allegation that facility staff verbally abused a resident. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview was conducted, and a copy of the report was provided to Executive Director Maria Kauten.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Edward Kim
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2