306006224-1-30-2026-22-AS-APAO-DSH2XA-20260324174649

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006224
Report Date: 01/30/2026
Date Signed: 01/30/2026 04:39:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2025 and conducted by Evaluator Edward Kim

COMPLAINT CONTROL NUMBER: 22-AS-20251110103951

FACILITY NAME:	OAKMONT OF FULLERTON		FACILITY NUMBER:	306006224
ADMINISTRATOR:	SCHROEDER, LINDSAY		FACILITY TYPE:	740
ADDRESS:	433 W. BASTENCHURY ROAD		TELEPHONE:	(714) 869-1940
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	152	CENSUS: 111	DATE:	01/30/2026
		UNANNOUNCED	TIME BEGAN:	03:30 PM
MET WITH:	Executive Director- Maria Kauten		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Staff handled resident in care in a rough manner.
Staff did not provide clean linens to residents in care.
Staff did not clean resident rooms.

INVESTIGATION FINDINGS:

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On January 30, 2026, Licensing Program Analyst (LPA) Edward Kim conducted a subsequent complaint visit to deliver complaint investigation findings. LPA met with Executive Director (ED) Maria Kauten and explained the purpose of today’s visit.

The investigation consisted of the following: LPA Kim conducted a tour of the facility. LPA Kim obtained and reviewed copies of the resident and staff rosters, resident records which include the Physician’s Reports, Appraisal/Needs and Services Plans, and other pertinent records for five staff. LPA conducted interviews with seven residents and eight staff.

Allegation: Staff handled resident in care in a rough manner.
It is alleged that staff #1 (S1) and staff #2 (S2) are rough with a resident especially during their shower time. A resident is to be known to be screaming during their shower time.
Continued on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Edward Kim
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 22-AS-20251110103951

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: OAKMONT OF FULLERTON	FACILITY NUMBER: 306006224
	VISIT DATE: 01/30/2026

NARRATIVE

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Based on interviews conducted, four out of seven residents and eight out of eight staff denied the allegation. Two out of three residents interviewed could not confirm or deny the allegation. All staff, R4, R5, R6, and R7 stated they have not observed or heard any residents being handled in a rough manner. R4, R5, R6, and R7 stated they have not been handled in a rough manner by S1 and S2 during their shower time.

Based on record reviews, there are no records of any disciplinary actions or complaints from the facility for S1 and S2. There are no incident reports related to R1 with S1 and S2 handling their shower time. Charting Notes for R1 dated from October 9, 2025 to November 29, 2025, do not note any injuries with a result from staff scrubbing too hard during shower times. Based on observations, LPA Kim did not observe any screaming residents during their time at the facility because they were handled in a rough manner.

Allegation: Staff did not provide clean linens to residents in care.
It is alleged that the staff in the memory care unit do not change the soiled linens in a resident’s room.

Based on record review, LPA observed the cleaning schedule for the facility. Resident rooms are cleaned by the housekeepers once a week based on their designated areas. Based on observations, LPA inspected and visited the following rooms: 102, 104, 109, 112, 119, 125, 129, 209, 218, and 307. LPA observed these rooms to have clean linens during the inspection.

Based on interviews conducted, four out of seven residents and eight out of eight staff denied the allegation. Three out of seven residents could not confirm or deny the allegation. All staff, R4, R5, R6, and R7 stated they have clean linens and if they get soiled linens the staff provides new linens and clean the soiled linens the same day. Staff stated they would take the soiled clothes and linens, then proceed to place it in the bag with the resident’s name and room number. Anything they need to put in the trash, they would take out immediately. All staff stated they would check the resident’s room at least once a day, at the end of their shift, to see if there was any need to clean up anything in the room.

Allegation: Staff did not clean resident rooms.
It is alleged that the staff in the memory care unit do not take out the trash.

Continued on LIC9099C

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Edward Kim
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20251110103951

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: OAKMONT OF FULLERTON	FACILITY NUMBER: 306006224
	VISIT DATE: 01/30/2026

NARRATIVE

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Based on record review, LPA observed the cleaning schedule for the facility. Resident rooms are cleaned by the housekeepers once a week based on their designated areas. Based on observations, LPA inspected and visited the following rooms: 102, 104, 109, 112, 119, 125, 129, 209, 218, and 307. LPA observed these rooms to be clean with no trash or litter throughout the bedroom. When a common area bathroom was a mess after a person who reported it, LPA observed staff immediately call in the housekeeping staff to clean the common bathroom. Housekeeping came within 2 minutes to go and clean up the common area bathroom.

Based on interviews conducted, four out of seven residents and eight out of eight staff denied the allegation. Three out of seven residents could not confirm or deny the allegation. All staff, R3, R4, R5, R6, and R7 stated that the facility regularly cleans the bedrooms. All residents stated that the staff come in multiple times throughout the day to clean up trash. The caregivers stated it was their responsibility to make sure at least by the end of the shift they take out the trash and make sure the room was clean before they left.

Based on the information gathered, there is no sufficient evidence to confirm the above allegation.

Based on observations, interviews, and records review, LPA did not find sufficient evidence to support the above allegations that staff handled resident in care in a rough manner, staff did not provide clean linens to residents in care, and staff did not clean resident rooms. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted a copy of the report was provided to Executive Director Maria Kauten.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Edward Kim
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

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