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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006224
Report Date: 02/11/2026
Date Signed: 02/11/2026 02:14:09 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2026 and conducted by Evaluator Jerome Haley
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260202151159
FACILITY NAME:OAKMONT OF FULLERTONFACILITY NUMBER:
306006224
ADMINISTRATOR:SCHROEDER, LINDSAYFACILITY TYPE:
740
ADDRESS:433 W. BASTENCHURY ROADTELEPHONE:
(714) 869-1940
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:152CENSUS: 66DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Jhoana SalmiTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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9
Staff failed to respond in a timely manner.
Facility instructed staff to withhold information from the Department
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jerome Haley made an unannounced visit to investigate the complaint allegations listed above. LPA was greeted and granted entry by staff after introducing himself and stating the purpose of the visit. The complaint investigation consisted of interviews with facility staff, residents, a witness, document review, and observations.

Regarding allegation: Staff failed to respond in a timely manner.

During interviews 10 of 11 individuals failed to provide any corroborating evidence or information. According to residents, facility staff are responsive. According to Resident 2 (R2) staff are quick. Resident 3 (R3) said the same thing, staff respond quickly. S3 said one time their pendant was pressed by accident, and the staff were at my door fast! During an interview with Staff 6 (S6) LPA observed the staff’s pager going off. S6 got on their walkie talkie and asked for someone to check on a resident. The staff member on the other end of the radio responded immediately, and said the resident was eating.
Continued on LIC9099C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260202151159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: OAKMONT OF FULLERTON
FACILITY NUMBER: 306006224
VISIT DATE: 02/11/2026
NARRATIVE
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Regarding allegation: Facility instructed staff to withhold information from the Department

During interviews 6 of 6 staff members immediately denied the allegation. Multiple staff members stated they would report it to someone, if they were instructed to withhold information. LPA Haley then asked the staff members what they would do if someone asked them to do something like that and a few of the responses from staff were: I would report it to the Executive Director; I would report it to Licensing. One staff member said they would report it to the LPA.

Based on the information gathered through interviews, document review and observation, the allegations are deemed unfounded, meaning the allegations are false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted, and a copy of this report was provided.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2