306006224-6-15-2023-22-AS-SSAS-CT6UDL-20230626152942

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006224
Report Date: 06/15/2023
Date Signed: 06/15/2023 11:17:43 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2023 and conducted by Evaluator Patricia Velazquez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20230508151131

FACILITY NAME:	OAKMONT OF FULLERTON		FACILITY NUMBER:	306006224
ADMINISTRATOR:	SCHROEDER, LINDSAY		FACILITY TYPE:	740
ADDRESS:	433 W. BASTENCHURY ROAD		TELEPHONE:	(714) 869-1940
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	152	CENSUS: 107	DATE:	06/15/2023
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	Lindsay Schroeder - Executive Director		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Staff do not treat residents with dignity and respect
Staff are not transporting residents appropriately in wheelchairs
Staff reposition resident aggressively
Staff do not provide resident with basic laundry service
Licensee does not ensure facility furniture is in good condition

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Patricia Velazquez conducted a subsequent complaint visit to deliver the findings of the investigation. LPA Velazquez was allowed entry into the facility and met with Executive Director (ED) Lindsay Schroeder.

On today's visit LPA Velazquez conducted interviews with residents. LPA also reviewed and requested copies of facility and resident records. During the course of the investigation the following was revealed. During the initial visit dated May 12, 2023 LPA Velazquez along with ED Schroeder conducted a tour of the common areas of the facility in both the interior and exterior and did not observe any facility furniture in a state of disrepair. The facility was clean and well-maintained. During this initial visit LPA Velazquez also observed 3 residents in wheelchairs being escorted to the facility bus from Memory Care for an outing. All of the residents were transported appropriately as they were taken to the facility bus for an outing. LPA Velazquez conducted interviews with residents and staff. 13 of 13 individuals interviewed could not corroborate any of the allegations.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Sheila Santos	TELEPHONE: (713) 334-2062
LICENSING EVALUATOR NAME: Patricia Velazquez	TELEPHONE: (949) 236-0556
LICENSING EVALUATOR SIGNATURE:	DATE: 06/15/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20230508151131

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: OAKMONT OF FULLERTON	FACILITY NUMBER: 306006224
	VISIT DATE: 06/15/2023

NARRATIVE

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During the course of the investigation LPA Velazquez also reviewed facility and resident records. The records reviewed included Resident Shower Schedules, Resident Daily Laundry Schedules, Staff Cleaning Schedule, Residence and Services Agreement, Resident Information Sheet, Resident Information Form, Physician's Reports, and Resident Individualized Service Plans.

Regarding the allegation: Staff do not treat residents with dignity and respect, 13 of 13 individuals interviewed could not corroborate the allegation. 7 of 7 individuals interviewed have not personally experienced or witnessed any resident treated disrespectfully or without dignity.

Regarding the allegation: Staff are not transporting residents appropriately in wheelchairs, 13 of 13 individuals interviewed could not corroborate the allegation. During the initial complaint dated May 12, 2023, LPA Velazquez observed 3 residents in wheelchairs being escorted to the facility bus from Memory Care for an outing. All of the residents were transported appropriately as they were taken to the facility bus.

Regarding the allegation: Staff reposition resident aggressively, 13 of 13 individuals interviewed could not corroborate the allegation. 7 of 7 individuals interviewed stated they have never been treated or repositioned aggressively or witnessed another resident being treated or repositioned aggressively.

Regarding the allegation: Staff do not provide resident with basic laundry service, 13 of 13 individuals interviewed could not corroborate the allegation. 7 of 7 individuals interviewed stated they had no issues with their laundry with 2 residents doing their own laundry as their apartment is equipped with a washer and dryer.

Regarding the allegation: Licensee does not ensure facility furniture is in good condition, 13 of 13 individuals interviewed could not corroborate the allegation. During the initial visit dated May 12, 2023, LPA Velazquez along with ED Schroeder conducted a tour of the common areas of the facility in both the interior and exterior and did not observe any facility furniture in a state of disrepair. The facility was observed to be clean and well-maintained during both complaint visits.

SUPERVISOR'S NAME: Sheila Santos	TELEPHONE: (713) 334-2062
LICENSING EVALUATOR NAME: Patricia Velazquez	TELEPHONE: (949) 236-0556
LICENSING EVALUATOR SIGNATURE:	DATE: 06/15/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 22-AS-20230508151131

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: OAKMONT OF FULLERTON	FACILITY NUMBER: 306006224
	VISIT DATE: 06/15/2023

NARRATIVE

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Based on the observations made by LPA Patricia Velazquez, interviews which were conducted and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegations: Staff do not treat residents with dignity and respect, Staff are not transporting residents appropriately in wheelchairs, Staff reposition resident aggressively, Staff do not provide resident with basic laundry service, and Licensee does not ensure facility furniture is in good condition are all deemed UNSUBSTANTIATED.

An exit interview was conducted with Executive Director Lindsay Schroeder and a copy of this report was provided at the time of this visit.

SUPERVISOR'S NAME: Sheila Santos	TELEPHONE: (713) 334-2062
LICENSING EVALUATOR NAME: Patricia Velazquez	TELEPHONE: (949) 236-0556
LICENSING EVALUATOR SIGNATURE:	DATE: 06/15/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2023

LIC9099 (FAS) - (06/04)

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