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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006294
Report Date: 11/06/2025
Date Signed: 11/06/2025 11:36:34 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2025 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20251103152410
FACILITY NAME:TELECARE STEPHANIE HOUSEFACILITY NUMBER:
306006294
ADMINISTRATOR:WOOTEN-NEWMAN, KRISTENFACILITY TYPE:
737
ADDRESS:11702 STEPHANIE LANETELEPHONE:
(657) 667-6382
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:4CENSUS: 3DATE:
11/06/2025
UNANNOUNCEDTIME BEGAN:
07:46 AM
MET WITH:Kristen NewmanTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Facility does not have sufficient supplies
INVESTIGATION FINDINGS:
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This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of delivering findings for the investigation into the above identified complaint allegation. LPA met with Administrator (AD) Kristen Newman and explained the reason for today’s inspection.

The investigation into the allegation that the facility does not have sufficient supplies revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, staff, and clients, and obtained and reviewed copies of the client roster and staff roster.

It was alleged that the facility does not maintain sufficient supplies of laundry detergent and other cleaning supplies, requiring clients to purchase these supplies with their own money without reimbursement. LPA inspected the facility and observed the facility has a sufficient supply of laundry detergent and other cleaning supplies. LPA interviewed three out of three clients.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 22-AS-20251103152410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: TELECARE STEPHANIE HOUSE
FACILITY NUMBER: 306006294
VISIT DATE: 11/06/2025
NARRATIVE
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Two clients did not corroborate the allegation, but one client claimed there was a period of two weeks where there was no laundry detergent and staff had to bring their own to the facility. LPA interviewed AD who denied the allegation, stating that the facility always maintains a sufficient supply of laundry detergent and other cleaning supplies, but that one client sometimes refuses to use the laundry detergent that is available at the facility and insists on specific types of laundry detergent. LPA interviewed four out of four staff who did not corroborate the allegation. The information obtained is conflicting.

Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4