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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006302
Report Date: 10/13/2025
Date Signed: 10/13/2025 02:24:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2025 and conducted by Evaluator RoseMarie Ruppert
COMPLAINT CONTROL NUMBER: 22-AS-20250902125304
FACILITY NAME:TELECARE PALMVIEW HOUSEFACILITY NUMBER:
306006302
ADMINISTRATOR:LEONARDO CASTANEDAFACILITY TYPE:
737
ADDRESS:2255 W CRESTWOOD LANETELEPHONE:
(657) 999-5356
CITY:ANAHEIMSTATE: CAZIP CODE:
92804
CAPACITY:4CENSUS: 4DATE:
10/13/2025
UNANNOUNCEDTIME BEGAN:
01:37 PM
MET WITH:Leo Castaneda, AdministratorTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Facility staff did not administer medications as prescribed
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rose Ruppert made an unannounced visit to deliver findings for a complaint investigated by the Department. LPA was greeted and granted entry by staff at 1:00pm. LPA met with Administrator (AD) Leo Castaneda and explained the purpose of the visit.

It was alleged that facility staff did not administer medications as prescribed.

LPA obtained Medication Administration Record (MAR) records for the date of April 2025 for Client #1 (C1). C1 had recently received antibiotic medication. The 6am medication times for C1, on April 15-16, 2025, on the physical MAR were initialed and signed by the night staff member. Per Physician's Report dated May 13, 2024, C1 was diagnosed with Mild Intellectual Disability, Autism, and Psychiatric Disorder.

(Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20250902125304
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: TELECARE PALMVIEW HOUSE
FACILITY NUMBER: 306006302
VISIT DATE: 10/13/2025
NARRATIVE
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(Continued from LIC 9099)

LPA interviewed C1 who stated they were doing well and asked if C1 recalled not being given antibiotic medications. C1 did not answer LPA and could not recall what medications were being taken. LPA interviewed five of five staff members regarding medication errors on April 15-16, 2025. Five of five staff members denied the allegation. LPA interviewed one witness who confirmed the allegation.

Based on LPA's observations, record review and interviews, the allegation may have happened or is valid, but there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore the allegation that Facility staff did not administer medications as prescribed is Unsubstantiated.

An exit interview was conducted with AD Leo Castaneda and a copy of this report and LIC 811, was given to the facility.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2