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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006305
Report Date: 10/02/2024
Date Signed: 10/02/2024 01:49:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2024 and conducted by Evaluator Jenifer Tirre
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240911145701
FACILITY NAME:ACERA HEALTH, LLCFACILITY NUMBER:
306006305
ADMINISTRATOR:GOUGER, MAIFACILITY TYPE:
772
ADDRESS:1585 MIRAMAR DRIVETELEPHONE:
(949) 378-7982
CITY:NEWPORT BEACHSTATE: CAZIP CODE:
92661
CAPACITY:6CENSUS: 0DATE:
10/02/2024
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:President & Ambassador Acera Health Marlon RollinsTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Licensee failed to notify the Department of intent to close
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jenifer Tirre met with Acera Health LLC, Chief Executive Officer (CEO) Marlon rollins to deliver findings on complaint investigation.
It was alleged the Licensee failed to notify the Department of intent to close. The investigation determined as follows:
On September 11, 2024, Department received a complaint alleging the Licensee failed to notify the Department of intent to close. An attempted facility inspection visit was conducted on September 17, 2024, during which time LPA Tirre knocked on the door of the facility and there was no answer. LPA observed windows were closed and had screens covering inside. LPA called number listed for facility and there was no answer. LPA contacted Acera Health President and Ambassador of organizational Strategies and Chief Executive Officer (CEO) Marlon Rollins via telephone. CEO Rollins informed LPA that there were no clients in care at location and that clients were either relocated to other facility locations or completed program as of August 21, 2024. CEO reported Acera Health, LLC lost control of property for facility 306006305 as of September 1, 2024. No notification was provided to the Department of intent to close and/or cease operation.
CONTINUED ON 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jenifer Tirre
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20240911145701
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: ACERA HEALTH, LLC
FACILITY NUMBER: 306006305
VISIT DATE: 10/02/2024
NARRATIVE
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On September 12, 2024, CEO Rollins notified the Regional Office that Acera Health, LLC would be closing all Social Rehab Program (SRP) location operations. During this time CEO further reported that Acera Health, LLC was in the process of transferring clients to other locations and/or discharging a few clients who were completing their programs to step down programs. As of September 25, 2024, CEO reported that Acera Health LLC had changed their mind and would no longer be surrendering the licensees for three remaining properties (See license numbers: 306006072; 306006255; 306006131). At the time, CEO inquired about keeping license for Acera Health, LLC 306006305 and recanted statement of loss of control of property and stated that Acera Health, LLC retained control of property. On September 26, 2024 the Department spoke with Landlord for 1585 Miramar Drive., Newport Beach, CA 92661, whom denied that they had ever cancelled the lease with Acera Health, LLC. Landlord reported Acera Health LLC’s lease was valid until October 31, 2024 and was open to extending the lease provided Acera continued to pay their rent. Per lease agreement reviewed, lease agreement is valid until September 30, 2027.

Therefore, based on interviews conducted, LPA observations and records reviewed, the allegation that Licensee failed to notify the Department of intent to close is SUBSTANTIATED.

The following is being cited per California Code of Regulations Title 22

An exit interview was conducted with CEO Rollins. A copy of this report, 809-D Page and appeal rights was provided.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jenifer Tirre
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20240911145701
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: ACERA HEALTH, LLC
FACILITY NUMBER: 306006305
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/02/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/23/2024
Section Cited
CCR
81061(e)(4)
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Reporting Requirements(e) the items below shall be reported to the licensing agency within 10 working days following the occurence (4) Any changes in plan of operation which affect the serives to clients
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Licensee to review policy, procedures and closures and communicating changes with department by POC date.
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This requirement was not met as evidence by Licensee failed to notify department intent to close & changes in plan of operation. This poses a potential health and safety threat to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jenifer Tirre
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3