306006378-1-16-2026-22-AS-AORZ-DQKMN4-20260122084454

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006378
Report Date: 01/16/2026
Date Signed: 01/16/2026 09:33:44 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2025 and conducted by Evaluator Michael Tea

COMPLAINT CONTROL NUMBER: 22-AS-20250212103111

FACILITY NAME:	LANTANA HOME		FACILITY NUMBER:	306006378
ADMINISTRATOR:	SHARMA, NARESH		FACILITY TYPE:	735
ADDRESS:	7704 LANTANA DR		TELEPHONE:	(714) 858-2351
CITY:	BUENA PARK	STATE: CA	ZIP CODE:	90620
CAPACITY:	4	CENSUS: 3	DATE:	01/16/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Nash Sharma		TIME COMPLETED:	09:48 AM

ALLEGATION(S):

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- Staff did not seek timely medical assistance for the client
- Staff did not meet the needs and care of the client

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Michael Tea conducted an unannounced case management visit to deliver findings on an investigation completed by the Department. LPA was greeted and granted entry into the facility by staff and explained the purpose of the visit. LPA met with Administrator (AD) Narash Sharma.

On February 12, 2025, the Orange County Adult and Senior Care Regional Office received a complaint alleging that staff did not seek timely medical assistance for the client and that staff did not meet the client’s care and supervision needs. The investigation determined as follows:

It was alleged that staff did not seek timely medical assistance for Client 1 (C1). Interviews revealed that in late January 2025, C1 exhibited behavioral changes including crying; urinating on the floor; decreased

(Complaint Investigation continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250212103111

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: LANTANA HOME	FACILITY NUMBER: 306006378
	VISIT DATE: 01/16/2026

NARRATIVE

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appetite; and emotional distress related to recent fires affecting relatives. Staff reported they observed behavioral concerns but no physical symptoms indicating a medical emergency.

AD Sharma contacted C1’s psychiatrist and obtained an in-person appointment on January 29, 2025 after observing C1’s behavioral changes. Psychiatric records documented behavioral abnormalities and included a recommendation for C1 to follow up with their primary care physician (PCP). The psychiatrist stated that the condition observed at the time did not require emergency medical attention.

AD Sharma later provided text messages between themselves and a Direct Support Professional (DSP) indicating that on January 31, 2025, C1’s PCP was contacted and the earliest available appointment was made for February 14, 2025. Although the PCP reported having no record of this contact, the conflicting information could not be resolved.

On February 1, 2025, C1 went on a family outing. Upon picking C1 up, C1’s family reported C1 could barely walk and not themselves. C1’s family reported wanting to take C1 to the hospital but did not at the urging of C1. External facility camera’s observed on site were reported by AD Sharma not to be working. On February 2, 2025, the family transported C1 to Anaheim Global Medical Center due to worsening symptoms. Hospital records showed diagnoses including urinary tract infection, acute kidney injury, dehydration, elevated lithium levels, hyperglycemia, and hypercalcemia. A review of C1’s physician report did not reveal a known diagnosis of diabetes. C1 was hospitalized from February 2–20, 2025.

Other clients interviewed stated that the facility consistently provides medical assistance and transportation to medical appointments. No client expressed concerns regarding delays in medical care.

It was alleged that staff did not meet the needs and care of the client. Interviews and records reviewed show that the facility provided meals, supervision, and behavioral support consistent with C1’s needs prior to hospitalization. C1’s Individual Program Plan (IPP) did not document any known diabetic conditions or special diet requirements. Per observations of the facility’s food supply, an adequate supply and nutritious options were observed available. Staff reported encouraging C1 to eat balanced meals.

(Complaint Investigation continued on LIC9099C)

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250212103111

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: LANTANA HOME	FACILITY NUMBER: 306006378
	VISIT DATE: 01/16/2026

NARRATIVE

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C1’s behavioral changes included crying, urinating on the floor, reduced appetite, and emotional distress which were reported by staff and addressed through appropriate behavioral and psychiatric intervention. The
psychiatrist confirmed that the facility’s response in arranging a psychiatric visit was timely and appropriate given the symptoms observed and that despite recommending for C1 to follow up with their PCP, the condition observed at the time did not require emergency medical attention.

Interviews with other clients confirmed that staff assist with daily needs, respond to behavioral concerns, and provide medical transportation consistently. No evidence indicated that C1’s basic needs were neglected while in care.

Therefore, based on interviews, observations, and records reviewed, the allegations mentioned above are determined to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

No deficiencies are cited at this time. An exit interview was conducted with the facility, and a copy of this report and the confidential names list were provided.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026

LIC9099 (FAS) - (06/04)

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