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13 | On March 20, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Executive Director (ED) Bryan Reamer-Yu was present and assisted on today's visit.
During the course of the investigation, the Department interviewed staff, interviewed residents, interviewed witnesses, reviewed and obtained pertinent documents for this complaint. Regarding the allegation, Licensee did not issue refund to representative, the following has been concluded: It was alleged that the Licensee did not issue a refund to Person #1 (P1) representative. The Department conducted an interview with P1's representative, Witness #1 (W1). W1 stated that a cashier's check in the amount of $6,000.00 was provided to the facility by a different family member, who was not an authorized representative of P1. W1 said that the cashiers check was made on March 15, 2025, and that the cashier's check was for a deposit for P1 to move into the facility. CONTINUED ON LIC9099-C |