306006473-2-3-2026-22-AS-APAO-DR32TN-20260206164058

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006473
Report Date: 02/03/2026
Date Signed: 02/03/2026 03:30:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2026 and conducted by Evaluator Ruth Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260126142017

FACILITY NAME:	CRESCENDO SENIOR LIVING		FACILITY NUMBER:	306006473
ADMINISTRATOR:	GALAL, LAUREL		FACILITY TYPE:	740
ADDRESS:	351 EAST PALM DRIVE		TELEPHONE:	(714) 528-4990
CITY:	PLACENTIA	STATE: CA	ZIP CODE:	92870
CAPACITY:	210	CENSUS: 95	DATE:	02/03/2026
		UNANNOUNCED	TIME BEGAN:	10:25 AM
MET WITH:	Laurel Galal		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff are discriminating against a resident.
Staff are not allowing resident to participate in activities.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to investigation the above identified complaint allegations and deliver findings. LPA Martinez met with Laurie Galal, Executive Director and explained the purpose of the visit.

During the course of the investigation, interviews were conducted, a tour of the physical plant of the facility was conducted, a review of facility records was completed and copy of pertinent documents obtained.
It is alleged that staff are discriminating against a resident, specifically being told they cannot speak Spanish at the premises. Interview with staff stated that they do not tell residents what language to speak, there are staff that speak various languages and can communicate with residents without a problem. The facility has various residents that their primary language isn’t English, and they do not interfere with their

Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260126142017

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CRESCENDO SENIOR LIVING	FACILITY NUMBER: 306006473
	VISIT DATE: 02/03/2026

NARRATIVE

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preference of what to speak. Interview with 9 of 9 residents stated that they have never been told that they can’t speak another language at the facility. They speak the language they want when communicating with others. There are staff at the facility that speak other languages and can accommodate them when needed.

It is alleged that staff are not allowing resident to participate in activities, specifically being told that resident (R1) is not allowed in any activities where they speak English. Interview with R1 stated that they do not recall that they were told they could not do activities. They do activities all the time and when needed staff help them on a 1 to 1 basis. When I do not participate in activities, I do other things here at the facility because there is a lot to do here. Interview with 2 of 2 staff stated that they do not tell residents when they can or can’t do activities because all residents are welcome to do activities when they want to. The activities calendar is posted and also printed out and available for residents to see what activities are for that day and time. Staff stated that various residents did complain that when doing Bingo, it would take longer because it was being translated in Spanish only when there are other residents that speak other languages other than Spanish. As a solution the facility has purchased a rolling TV as well as a Bingo application to display the bingo numbers largely for all residents to see. Where it no longer required for staff to say the number out loud in any language other than English. Interview with 8 of 8 residents stated that they have not been told they can’t participate in the activities regardless of their primary language. They have not had issues with doing activities. LPA toured the physical plant of the facility and observed a large posting of the activities calendar throughout the facility as well as printed copies available for residents to take with them.

Based on the information mentioned above, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed Unsubstantiated.

An exit interview was conducted with the Executive Director and a copy of this LIC9099 report was left at facility.

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2026

LIC9099 (FAS) - (06/04)

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