306006473-8-10-2026-22-AS-LMOA-DXH6JR-20260831205134

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006473
Report Date: 08/10/2026
Date Signed: 08/10/2026 11:59:18 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2026 and conducted by Evaluator Claudia Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260731143612

FACILITY NAME:	CRESCENDO SENIOR LIVING		FACILITY NUMBER:	306006473
ADMINISTRATOR:	GALAL, LAUREL		FACILITY TYPE:	740
ADDRESS:	351 EAST PALM DRIVE		TELEPHONE:	(714) 528-4990
CITY:	PLACENTIA	STATE: CA	ZIP CODE:	92870
CAPACITY:	210	CENSUS: 120	DATE:	08/10/2026
		UNANNOUNCED	TIME BEGAN:	08:14 AM
MET WITH:	Alex Gutierrez		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Lack of care and supervision resulted in resident being hit by another resident

INVESTIGATION FINDINGS:

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An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) Claudia Gutierrez regarding the allegation mentioned above. LPA met with Wellness Director (WD) Alex Gutierrez.

Complaint alleges lack of care and supervision resulted in Resident 1 (R1) being hit by another resident.

On July 29, 2026, the Department received an incident report from the facility indicating that on July 28, 2026 at approximately 5:40 p.m., staff responded to screaming coming from the first-floor communal restroom in memory care and observed R2 standing in front of R1, with R2 indicating that R1 had pushed them first and they pushed them back. During the course of the investigation, interviews were conducted with two residents, two staff, and one witness. One of two staff interviewed stated R1 often wanders the facility, looking for open doors and stated that at the time of the incident R2 had been using the restroom, when R1 walked in, leading to R2 pushing R1 onto the floor. (Cont. LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Claudia Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260731143612

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CRESCENDO SENIOR LIVING	FACILITY NUMBER: 306006473
	VISIT DATE: 08/10/2026

NARRATIVE

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Per two of two staff interviewed, staff response time was immediate upon hearing the screams. During interview, R1 was unable to confirm or deny the allegation. During interview, R2 denied hitting R1 and stated R1 had hit them as they were attempting to exit the restroom. R2 was unable to confirm or deny if staff were present at the time or what their response time was following the incident. During interview, R1’s responsible party, Witness 1 (W1) stated they were aware R1 had been hit by another resident while both residents were in the restroom, however, stated they did not believe it was as a result of lack of care and supervision due to R1 and other residents being able to use the restroom independently, and stated facility staff are “usually on top of it.” W1 denied having any concerns pertaining to the care or supervision at the facility.

Based on information gathered, the Department did not find sufficient evidence to support the allegations, “Lack of care and supervision resulted in resident being hit by another resident”. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is Unsubstantiated.

An exit interview was conducted and copy of this report was provided at the end of the inspection.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Claudia Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026

LIC9099 (FAS) - (06/04)

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