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32 | Three out of three staff denied the allegation, stating residents are always allowed to have visitors during visiting hours. Per Administrator, there are no restrictions on visitations unless they are before or after visiting hours. There is no evidence to support the allegation that staff are not allowing visitors.
Regarding the allegation, Facility phone is non operational, it is alleged that facility telephone is not in working order. Based on observation, LPA observed a working telephone in the kitchen area. LPA Bentley tested the facility phone at (714) 373-1218 and it was deemed operational. Three out of three staff denied the allegation stating the facility phone is available to residents in care. Six out of six residents denied the allegation stating they are permitted to use the facility phone for incoming and outgoing calls when needed. Two out of six residents have their own cell phone.
Regarding the allegation, Facility does not retain resident records, it is alleged that the facility is not retaining resident records. Three out of three staff interviewed denied the allegation. During the investigation, LPA observed resident records securely stored in the closet with medication. A record review revealed the facility retained records for all six residents in care, including Physician’s reports, Doctor’s orders, Needs and Service Plans, Consent forms, Medication records, and Admission Agreements.
Regarding the allegation, Facility is not allowing resident to attend church, it is alleged that the facility is restricting R1 from attending church services. Three out of three staff interviewed denied the allegation, stating the resident have not made any requests to attend church. During the interview, R1 stated they are not interested in attending church services and staff has not restricted them from attending.
Regarding the allegation, Facility staff took residents property, it is alleged that facility staff removed an APS business card from R1’s room. Three out of three staff interviewed denied the allegation, stating they did not remove the business card and was not aware that R1 had it in their possession. There is no evidence to support the allegation that staff removed the APS business card from R1’s bedroom.
Based on the observations made, interviews which were conducted and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the aforementioned allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with Administrator Jeannie Dao and a copy of this report was provided at the end of the visit. |