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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006508
Report Date: 02/17/2026
Date Signed: 02/17/2026 10:42:00 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2026 and conducted by Evaluator Brandon Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260209140620

FACILITY NAME:MENTAL HEALTH HOUSE, LLCFACILITY NUMBER:
306006508
ADMINISTRATOR:DYAR, COLEFACILITY TYPE:
772
ADDRESS:11621 LAS LUCESTELEPHONE:
(559) 303-8854
CITY:NORTH TUSTINSTATE: CAZIP CODE:
92705
CAPACITY:6CENSUS: 3DATE:
02/17/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Program Director Amber OntiverosTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Medications are not secured
INVESTIGATION FINDINGS:
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On February 17, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to initiate the investigation into the allegation listed above and to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Program Director (PD) Amber Ontiveros was notified via telephone and later arrived to assist with today's inspection.

During the course of the investigation, LPA conducted staff interviews, client interviews, reviewed and obtained pertinent documents to the complaint. Regarding the allegation, medications are not secured, the following has been concluded: During the visit, LPA observed medications to be kept in a locked cabinet located in the nursing station. LPA observed that narcotics are kept in a locked box, in the locked cabinet located in the nursing station. LPA observed medications to be inaccessible to clients in care. LPA conducted two client interviews. Two out of the two clients interviews denied the allegation and stated that medications are always kept locked. LPA conducted four staff interviews. CONTINUED ON LIC9099-C
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 22-AS-20260209140620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: MENTAL HEALTH HOUSE, LLC
FACILITY NUMBER: 306006508
VISIT DATE: 02/17/2026
NARRATIVE
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Four out of the four staff interviews denied the allegation. Staff interviewed stated that medications are always kept locked and inaccessible to clients in care.

Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the one allegation is deemed UNSUBSTANTIATED. An exit interview was conducted with Program Director Amber Ontiveros and a copy of the report was provided.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4