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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006508
Report Date: 03/10/2026
Date Signed: 03/10/2026 11:17:04 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2026 and conducted by Evaluator Brandon Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260306095744
FACILITY NAME:MENTAL HEALTH HOUSE, LLCFACILITY NUMBER:
306006508
ADMINISTRATOR:DYAR, COLEFACILITY TYPE:
772
ADDRESS:11621 LAS LUCESTELEPHONE:
(559) 303-8854
CITY:NORTH TUSTINSTATE: CAZIP CODE:
92705
CAPACITY:6CENSUS: 6DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Clinical Director Mary LawrenceTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Facility staff spoke inappropriately in the presence of clients
INVESTIGATION FINDINGS:
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On March 10, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to initiate the investigation into the allegation listed above and to deliver the complaint findings. LPA was greeted and granted entry in the facility by staff after explaining the purpose for the visit. Clinical Director (CD) Mary Lawrence was notified via telephone but was unable to assist with today's inspection.

During the course of the investigation, LPA interviewed clients, interviewed staff, reviewed and collected pertinent documents for the complaint. Regarding the allegation, facility staff spoke inappropriately in the presence of clients, the following has been concluded: It was alleged that Staff #1 (S1) spoke inappropriately in the presence of clients. LPA conducted an interview with S1. S1 denied the allegation and stated that he has never made any inappropriate remarks while at the facility. LPA conducted six client interviews. Six out of the six clients interviewed denied the allegation and stated that staff have never spoken inappropriately to them, or around them. CONTINUED ON LIC9099-C
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260306095744
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: MENTAL HEALTH HOUSE, LLC
FACILITY NUMBER: 306006508
VISIT DATE: 03/10/2026
NARRATIVE
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LPA conducted an additional four staff interviews. Four out of the four staff interviewed denied the allegation and stated that they have never observed, or heard of S1 speaking inappropriately while at the facility. The four staff also denied any other staff speaking inappropriately in the presence of clients.

Based on the information gathered during the investigation, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed Unsubstantiated. An exit interview was conducted with Operations Supervisor Joey Nazario and a copy of the report was provided at time of visit.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2