306006539-1-13-2026-22-AS-AORZ-DQLUJW-20260123143813

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006539
Report Date: 01/13/2026
Date Signed: 01/13/2026 11:58:13 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2025 and conducted by Evaluator Samer Haddadin

COMPLAINT CONTROL NUMBER: 22-AS-20251118130121

FACILITY NAME:	CONNECTIONS MENTAL HEALTH		FACILITY NUMBER:	306006539
ADMINISTRATOR:	ALCALA, PABLO		FACILITY TYPE:	772
ADDRESS:	17841 LINCOLN STREET		TELEPHONE:	(949) 742-0172
CITY:	VILLA PARK	STATE: CA	ZIP CODE:	92861
CAPACITY:	6	CENSUS: 4	DATE:	01/13/2026
		UNANNOUNCED	TIME BEGAN:	10:06 AM
MET WITH:	ALCALA, PABLO		TIME COMPLETED:	04:13 PM

ALLEGATION(S):

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Staff do not treat clients with dignity or respect
Staff did not ensure that client's took medicatio as prescribed
Staff do not provide adequate food service
Staff do not ensure that food is adequately stored
Staff did not ensure that residents had sufficient supplies for hygiene
Facility is in disrepair

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced complaint visit to deliver findings regarding the above-noted allegations. Upon arrival, LPA Haddadin was greeted and granted entry by Administrator Pablo Alcala, and the purpose of the visit was explained.
During the investigation, LPA Haddadin toured the facility, interviewed four staff members and four clients, and reviewed staff files.
It was alleged that staff do not treat clients with dignity or respect, staff did not ensure clients took medications as prescribed, and staff did not ensure clients had sufficient hygiene supplies. LPA Haddadin interviewed four clients; four out of four denied the allegations. {***CONTINUE 9099C***}

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:	DATE: 01/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20251118130121

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CONNECTIONS MENTAL HEALTH	FACILITY NUMBER: 306006539
	VISIT DATE: 01/13/2026

NARRATIVE

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LPA Haddadin also interviewed four staff members; four out of four denied the allegations. During staff file review, LPA Haddadin observed documentation indicating staff are required to attend monthly training and demonstrate understanding of Client Personal Rights and confidentiality requirements. LPA Haddadin also observed documentation that staff completed medication management training regarding how to dispense and verify medications for clients in care. Additionally, LPA Haddadin observed staff administering medications to three clients and noted staff verbally verified each client’s name and date of birth to match the medication label and informed the client of the medication prior to administration. LPA Haddadin observed that both the client and staff signed the medication administration record following administration. During the facility tour, LPA Haddadin observed sufficient hygiene supplies available to clients, with additional supplies stored in the garage.
It was also alleged that staff do not provide adequate food service, staff do not ensure food is adequately stored, and the facility is in disrepair. All four clients and four staff interviewed denied these allegations. During the walkthrough, LPA Haddadin observed all four clients eating lunch prepared at the facility. During record review, LPA Haddadin observed documentation reflecting staff completion of a California Food Handler course and a State Food Safety certificate. LPA Haddadin also reviewed the facility’s weekly menu, which reflected planned meals including lunch and dinner, with breakfast available upon request. LPA Haddadin observed a variety of snacks available, including smoothies, snack bars, and chips. During the tour, LPA Haddadin did not observe conditions indicating the facility was in disrepair. LPA Haddadin also reviewed a maintenance log documenting repairs completed by the facility.
Based on observations, interviews, and record review, there is not a preponderance of evidence to prove or disprove that violations occurred. Therefore, the allegations are determined to be unsubstantiated.
An exit interview was conducted, and a copy of this report was discussed with and provided to the facility representative.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:	DATE: 01/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026

LIC9099 (FAS) - (06/04)

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