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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006539
Report Date: 01/21/2026
Date Signed: 01/21/2026 03:16:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2026 and conducted by Evaluator Samer Haddadin
COMPLAINT CONTROL NUMBER: 22-AS-20260113091944
FACILITY NAME:CONNECTIONS MENTAL HEALTHFACILITY NUMBER:
306006539
ADMINISTRATOR:ALCALA, PABLOFACILITY TYPE:
772
ADDRESS:17841 LINCOLN STREETTELEPHONE:
(949) 742-0172
CITY:VILLA PARKSTATE: CAZIP CODE:
92861
CAPACITY:6CENSUS: 6DATE:
01/21/2026
UNANNOUNCEDTIME BEGAN:
12:52 PM
MET WITH: Pablo AlcalaTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Video surveillance camera with audio is installed in private area of facility
INVESTIGATION FINDINGS:
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Licensing Program Analyst Samer Haddadin conducted an unannounced complaint visit to the facility to investigate a specific allegation. Upon arrival, Administrator Pablo Alcala greeted the analyst and granted entry once the purpose of the visit was explained. The investigation process included a comprehensive tour of the facility, interviews with three staff members and three clients, and a detailed review of relevant records.
The investigation focused on an allegation that video surveillance cameras with audio capabilities were installed in private areas of the facility. During the physical inspection of the two-story residence, which includes five bedrooms, three bathrooms, a garage, and a therapy room, no internal surveillance equipment was found. The analyst only observed a single Ring camera mounted outside near the front entrance. Furthermore, all three staff members and three clients interviewed by the analyst denied the existence of any such cameras. {***CONTINUE9099C***}
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260113091944
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: CONNECTIONS MENTAL HEALTH
FACILITY NUMBER: 306006539
VISIT DATE: 01/21/2026
NARRATIVE
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A review of facility records revealed a consent agreement stating that clients may be photographed upon admission; however, Administrator Alcala clarified that the facility does not utilize video or audio recording. He further noted that clients are informed that no surveillance is conducted on the premises.
Based on the interviews, physical observations, and record reviews, there is not a preponderance of evidence to prove or disprove the allegation. Therefore, the complaint is determined to be unsubstantiated. To conclude the visit, an exit interview was held to discuss the findings, and a copy of this report was provided to the facility representative.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2