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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006677
Report Date: 03/30/2026
Date Signed: 03/30/2026 03:38:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2026 and conducted by Evaluator Edward Kim
COMPLAINT CONTROL NUMBER: 22-AS-20260121100016
FACILITY NAME:SOLAIRE HOMEFACILITY NUMBER:
306006677
ADMINISTRATOR:TUASON, LIEZLFACILITY TYPE:
734
ADDRESS:17777 BUENA VISTATELEPHONE:
(909) 841-6315
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:5CENSUS: 4DATE:
03/30/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Administrator Liezel TuasonTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff sleeping during hours of operation.
INVESTIGATION FINDINGS:
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On March 30, 2026, at 1:00 PM, Licensing Program Analyst (LPA) Edward Kim conducted a subsequent complaint visit to deliver complaint investigation findings. LPA met with Administrator Liezl Tuason and explained the purpose of the visit.

The investigation consisted of the following. LPA Kim toured the facility. LPA requested and obtained copies of the client roster and staff roster. LPA requested and obtained copies of seven staff records which included LIC501, training records, and other pertinent records. LPA conducted interviews with seven staff.

The investigation revealed the following:

Continued on LIC9099C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Edward Kim
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260121100016
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SOLAIRE HOME
FACILITY NUMBER: 306006677
VISIT DATE: 03/30/2026
NARRATIVE
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Allegation: Staff sleeping during hours of operation.
It is alleged that staff member #1 (S1) was observed asleep in the facility’s living room while on duty as a one-to-one caregiver. It is alleged concern was expressed about reporting this incident to S1’s supervisor, stating that S1 is friends with other staff at the facility.

Based on record review, the facility zero tolerance policy for staff discusses that Solaire Home maintains a zero tolerance policy towards any form of abuse, neglect, exploitation, discrimination, abandonment, isolation, abduction or mistreatment of individuals with developmental disabilities. The facility is committed to providing a safe and supportive environment for all individuals under their care. It is important to note sleeping during the job would constitute abandonment or neglect towards clients. During the investigation, the department obtained a photograph showing the staff member S1 seated. However, it does not clearly indicate whether S1 was sleeping, and it cannot be confirmed whether S1 was on duty, as the photo lacks a date stamp and time stamp. Based on observations, on January 28, 2026, March 26, 2026, and March 30, 2026, LPA Kim did not observe any staff asleep at the facility during operation hours.

Based on interviews, seven out of seven staff denied the allegation. Four out of four clients could not confirm or deny the allegation. All staff stated they have not witnessed any staff fall asleep in the living room while on duty. Staff stated due to the nature of their roles and responsibilities, it would be hard to find time to fall asleep and not be in trouble. All staff stated they would report to administrator and licensee if they observed any staff sleeping during hours of operation.

Based on the information gathered, there is no sufficient evidence gathered to confirm the above allegation. It is determined that record review, LPA's observation, and seven out of seven staff denied that S1 was sleeping during hours of operation.

Based on observations, interviews, and records review, LPA did not find sufficient evidence to support the above allegation that Staff is sleeping during hours of operation. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview was conducted and a copy of the report was provided to Administrator Liezl Tuason.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Edward Kim
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2