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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006729
Report Date: 08/13/2026
Date Signed: 08/13/2026 10:47:37 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2026 and conducted by Evaluator Andrea Mendivil
COMPLAINT CONTROL NUMBER: 22-AS-20260624151503
FACILITY NAME:LOVELAND SENIOR LIVINGFACILITY NUMBER:
306006729
ADMINISTRATOR:ABDALLA, SUHAFACILITY TYPE:
740
ADDRESS:2443 E POWHATAN AVETELEPHONE:
(657) 201-3637
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:6CENSUS: 6DATE:
08/13/2026
UNANNOUNCEDTIME BEGAN:
08:32 AM
MET WITH:Suha Abdalla - Administrator TIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Resident developed a UTI due to staff neglect.
Staff is verbally abusing residents.
Staff is physically abusing residents.
Staff does not ensure resident's catheter bag is being changed.
INVESTIGATION FINDINGS:
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On this day, Licensing Program Analyst (LPA) Andrea Mendivil made an unnanouced visit to deliver complaint findings. LPA was greeted and granted entry into the facility and explained the reason for the visit.
The Department received a complaint on June 24, 2026 and LPA Mendivil conducted the initial 10 day visit on June 30th, 2026. LPA Mendivil conducted interviews of staff and residents. Regarding the allegations Resident developed a UTI due to staff neglect. Staff is verbally abusing residents, Staff is physically abusing residents, Staff does not ensure resident's catheter bag is being changed, the investigation revealed the following:
It was reported that Resident 1 (R1) moved into the facility from a skilled nursing facility on June 20, 2026 around 4pm. Per interview with Administrator, Suha Abadallah, the Administrator stated that at the time of appraisal she was not aware of the use of catether for R1 and due to that was unable to set up home health prior to admission. Administrator stated she contacted a home health agency and scheduled an appointment on June 23, 2026. Per Administrator R1 then called 911 around 12:40 am due to issues with their catether.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Andrea Mendivil
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260624151503
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: LOVELAND SENIOR LIVING
FACILITY NUMBER: 306006729
VISIT DATE: 08/13/2026
NARRATIVE
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It was then reported R1 was taken to the hospital and discharge back into a Skilled Nursing Facility due to their health. Interviews with two out of two staff present stated that R1 was alert and was able to communicate their needs. Per interviews with two out of two staff, staff stated R1 did not ask for assistance with emptying out the catheter. Two out of two staff deny neglecting R1.

It was alleged that staff verbally abused residents, per interviews with two out of two staff deny verbally abusing residents. LPA was unable to interview four out of four residents as they were not oriented to time and space. Administrator also denies verbal abuse.

It was alleged that staff physically abused residents, per interviews with two out of two staff deny physically abusing residents. LPA was unable to interview four out of four residents as they were not oriented to time and space. Administrator also denies physical abuse.

It was alleged that Staff does not ensure resident's catheter bag is being changed. Based on interviews with staff R1 did not ask for assistance with their catheter and no issues were noted.

Therefore based on the preponderance of evidence through records reviewed and interviews the allegations Resident developed a UTI due to staff neglect, Staff is verbally abusing residents, Staff is physically abusing residents and Staff does not ensure resident's catheter bag is being changed are determined to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred as reported.

An exit interview was conducted with Administrator and copy of report was discussed and provided.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Andrea Mendivil
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2